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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

²gether NHS Foundation Trust and Gloucestershire Young Carers have launched a Triangle of Care for young carers.

The Triangle of Care is a national scheme, introduced by the Carers’ Trust, which brings together carers, service users and professionals. It aims to promote safety and recovery for people with mental health issues, and encourage their wellbeing by including and supporting their carers.

Becca Shute, Head of Profession for Occupational Therapy for ²gether, said: “The young carers’ triangle follows the same principles as the adult carers’ one, but has been created separately to make sure the needs of young carers aren’t overlooked.

“This is our way of keeping our promise to work together to support young carers.”

Young carer Kira, aged 18, said she was very pleased young carers had their own Triangle of Care. She added: “It’s great to be formally included. If adult carers are, then we should be too.”

Michael, aged 18, who is also a young carer, explained why the young carers’ Triangle of Care is important: “It makes it clear to health care professionals where we as young carers fit in, and helps remind them that we need to be included as well when talking about the person we care for.”

The young carers’ Triangle of Care is based on six principles that mental health trusts can use to include and support carers:

  • Identify young carers and be aware of them
  • Make sure our staff are aware of young carers’ needs
  • Find the best ways to share information and keep people informed
  • Key people in ²gether to be responsible for carers and act as champions
  • Information and advice is available
  • Access to support is available

(Pictured, from left to right, are Becca Shute, Head of Profession for Occupational Therapy for ²gether, young carers Kira and Michael, and Ruth FitzJohn, Chair of ²gether NHS Foundation Trust.)