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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

²gether NHS Foundation Trust has signed the Herefordshire Carers Charter in recognition and support for Carers across Herefordshire.

The Charter has been developed by Carers registered with Herefordshire Carers Support. It was signed by Baroness Fritchie, DBE, Chair of ²gether and Shaun Clee, Chief Executive of ²gether at the Adult Carer Forum. The signing was attended by carers involved in the development of the charter, Dr Jane Melton, Clinical Director of Social Inclusion at ²gether and Mark Hemming, Locality Director of ²gether’s services in Herefordshire.

The Carers’ Charter is based on the key National Standards.  It also includes two further standards that reflect the need to see carers in their own right and to have effective processes for assessing their own needs. The standards are intended to describe what a good service to carers should look like and to monitor outcomes for carers.

It is used to monitor outcomes for the 38,000 carers in Herefordshire which include:

1. Information
2. Having a voice
3. Carers Needs Assessments
4. Personal Health & Emotional Support
5. Providing short breaks for Carers
6. A life of your own

By signing up to the charter ²gether are committing to adopt the values, aims and standards within the charter as they work in partnership with carers within Herefordshire.

Dr Jane Melton, Clinical Director of Social Inclusion at ²gether said: “working in partnership with carers is important to us. Carers provide invaluable support to some very vulnerable people and they need to be valued, acknowledged and respected. 

Signing up to the charter is just one way we can show our commitment to working together with carers.  It also means that carers can hold us to account for our actions and fulfilling our pledges.”

Jane continued: “It has been wonderful to meet some of the carers today.  We are now going to work in partnership with Herefordshire Carers Support to produce our action plan to set out how we will deliver on the standards specified in the charter.

The Charter was first launched at the Carers Rights Day conference on 2 December 2011.  With other agencies who have signed the Charter, ²gether will report back on their progress at the annual Carers Rights Day on November 30.