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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams. The teams work with those aged from 11 upwards.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

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The number is available 24 hours a day, 7 days a week.

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I am in Herefordshire

Mental health services in Herefordshire are now provided by Worcestershire Health and Care NHS Trust. 

Visit their website to find out where to get help – www.hacw.nhs.uk/urgent-help

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The simple ideas that can make a big impact in health care were the subject of an event organised by the ²gether NHS Foundation Trust.

²gether care staff from across the trust attended the ‘Kissing it Better’ workshop, held at Dowty Sports and Social Club, at Staverton.

Key note speaker for the event was renowned nurse, health spokesman and journalist Jill Fraser, the Director and Co-Founder of Kissing it Better.

Jill explained how her background in nursing and her personal experience of healthcare had led her to establish the charity. Its aim is to enhance care in hospitals and other settings, using not only healthcare staff but also local communities.

Jill said: “At Kissing it Better we use simple ideas to create a big change. It’s not about spending great amounts of money; we introduce straight forward ideas to make the difference between a patient feeling ok and feeling brilliant.

“I know there’s already some brilliant work taking place within ²gether, but there are always extra ways in which the people you care for can be helped to recover.

“I hope something good comes out of this event, because it is one thing to talk about these ideas, but it is quite another to introduce them and it’s only with the right structure in place that these things can be put into action.”

Kissing it Better is based around a website where healthcare professionals can share ideas about what they are doing to make life better for patients within their care.

There are hundreds of ideas in categories including hygiene, surroundings, physical comfort, mobility and coping with boredom.

Some of the ideas include bringing local choirs in to wards to sing to patients, setting up bird tables to ensure patients have something interesting to look at out of the window, and arranging for visits from local artists.

Kissing it Better works with hospitals and NHS Trusts across the UK.

²gether’s Deputy Director of Nursing, Vikki Tweddle, invited Jill to the event.

She said: “I saw Jill speaking at a national nursing event and was inspired by what she said.

“The ideas Kissing it Better has encouraged and introduced into hospitals are having a huge impact upon patients.

“We are very grateful that Jill took the time to share her experiences with us and we are inspired now to use the principles of Kissing it Better to make life better for our service users.”

For more information on Kissing it Better please visit http://www.kissingitbetter.co.uk/