We are taking part in Experience of Care week to celebrate the work that is happening to improve the experiences of our service users, families, carers and staff.
The celebration week, from 23 to 27 April, will put experience of care in the spotlight and give people the opportunity to share and celebrate work going on in Gloucestershire and Herefordshire to better improve their experiences of health and care services.
Angie Fletcher, Clinical Manager, Service Experience, said: “Many of our service users tell us that they value the opportunity to provide feedback to the services we provide. We encourage people to complete our Trust’s “How did we do?” survey to let us know how we are doing. Feedback on services can also be given directly, in person, or using the feedback methods listed on our Trust website. We then use this information to enhance services and the care provided and we hope our participation in Experience of Care Week highlights the work we do to make service user and carer experience as positive as possible.”
Following feedback from our service users, we made changes to our trust website so that people who wanted to contact our Crisis Team could find the information easily. We also increased parking at one of our trust sites in direct response to concerns from our service users.
Further examples of the action we have taken can be found in our latest Service Experience Report.
The Trust also runs a successful Experts by Experience programme, which ensures people who use our services or care for someone who does are actively involved in advising on and supporting the Trust with making improvements. This includes, for example, being involved in recruitment interviews and advising on major projects, such as new buildings, the introduction of wide spread changes (such as the move to become a Smokefree Trust) and our work on implementing the principles of the Triangle of Care.
Kath Evans, NHS England Experience of Care Lead, said: “The focus of the week is about celebrating local work as well as sharing it nationally and internationally too. The week started some really interesting conversations last year, reaching more than 67 million people through more than 10,000 tweets and other social media activity. Social media is key to bringing the week alive and we encourage staff, patients and families and carers to join in using the hashtag #ExpofCare.”