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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

2gether NHS Foundation Trust (²gether) has worked with carers throughout the Trust to develop our new Carers Charter.

The Charter recognises and values the important work of family and friends caring for people who use our services. It is our pledge to how we will work together to help make life better.

Christine Greathead has been crucial in helping the Trust develop the Charter. She said: “My involvement with the drafting of the Carers Charter has been very close to my heart. From personal experience, my family and I know all too well how vital the care of a loved one with mental illness is to their recovery.”

Carers are family, friends, young or old and play a significant and important role within our communities in helping people in their recovery and general wellbeing.

Christine continued “The launch of The Carers Charter is the first step in acknowledging the role of Carers. It establishes important principles for guiding clinicians as they work with family and friends of the patients they are treating.”

Dr. Jane Melton, Clinical Director at ²gether said: “It was essential that our Carers Charter was developed with the input and advice of carers. This has helped make sure that our pledge to each other truly reflects and values both the needs of our carers and the important work we do for and with the people who use our services.

Launching today (10 October) on World Mental Health Day, the Charter is based on our core values that represent our commitment to the people we serve:

Seeing from a service user perspective Excelling and improving Responsive Valuing and respectful Inclusive, open and honest Can do Efficient, effective, economic and equitable

The Charter was officially launched by Baroness Rennie Fritchie, Chair of ²gether, Shaun Clee, Chief Executive and Christine Greathead.

To view the Carers Charter please click here.