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Since its formation in April last year, Gloucestershire Care Services NHS Trust has been asking patients at its seven community hospitals how likely they would be to recommend care at the trust.

Results to the end of December 2013 show that 97.5 per cent of Friends and Family Test (FFT) respondents would be ‘likely’ or ‘extremely likely’ to recommend the trust.
Liz Fenton, Director of Nursing, said: “It is fantastic to see such a positive response to the services we are providing, and it is a credit to my colleagues working in our community hospitals.

“These surveys provide our service users with an opportunity to tell us their experiences and provide us with valuable feedback to help us continue to improve care. I would like to thank everyone who has taken the time to complete the survey and look forward to extending the Friends and Family Test to other services later this year.”

Surveys are currently collected from the trust’s seven community hospitals’ wards and minor injuries units with around 8,000 surveys returned so far. Patients are asked to complete the FFT when they are discharged and invited to leave additional comments and suggestions.

Staff at the trust are due to be included in the survey from April and it is expected to be running across all services by the end of 2014.
The Prime Minister announced the introduction of the FFT in May 2012 and a roll-out of the test began across NHS trusts on April 1 last year. It is part of NHS England’s ‘Putting Patients First’ – its plan for 2013-2016 – and designed to be an easy to understand indicator of performance.