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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Top clinicians are issuing advice to help reduce the spread of infection as the country moves into the ‘delay’ phase of its response to Covid-19.

Following the Prime Minister’s announcement yesterday, people worried about symptoms are being told by the chief medical officer not to call NHS 111 to try to book a test, as Public Health England have recommended an end to routinely testing for coronavirus in this next phase of the epidemic.

Instead, anyone worried about having the virus should self-isolate, without calling or checking with NHS 111 first.

Travel and contact history are no longer important for diagnosis, which will now be made on the basis of symptoms: a new continuous cough or high temperature.

The NHS is urging people to visit a new online advice hub at www.nhs.uk/coronavirus as the go-to place for clear advice for people with early symptoms of coronavirus.

The new web page details the latest guidance for anyone experiencing these possible early signs of coronavirus, and people should use this page as their first port of call if they are experiencing symptoms.

Professor Stephen Powis, national medical director for the NHS, said: “Everyone who has symptoms including a new continuous cough or high temperature should now stay at home and self-isolate, without needing to call or checking with NHS 111. As recommended by the chief medical officer, routine testing will now stop as it is unnecessary for those staying at home.

“As the chief medical officer also warned yesterday, calling NHS 111 routinely can put extra pressure on the NHS and could even make it harder for people with life-threatening conditions to get the help they need.

“The alternative option is expert and convenient advice online at nhs.uk/coronavirus which is the best port of call for help with coronavirus.

“For anyone who needs to stay at home and get better, they should continue to follow our advice and practice good hygiene, especially washing your hands more often and for longer, which will keep you and your family safe.”

Anyone who has either a new continuous cough or high temperature should follow this advice:

  • Stay at home and do not leave your house for 7 days from when your symptoms started. This action will help protect others in your community whilst you are infectious.
  • Plan ahead and ask others for help to ensure that you can successfully stay at home.
  • Ask your employer, friends and family to help you to get the things you need to stay at home.
  • Stay at least 2 metres (about 3 steps) away from other people in your home whenever possible.
  • Sleep alone, if that is possible.
  • Wash your hands regularly for 20 seconds, each time using soap and water.
  • Stay away from vulnerable individuals such as the elderly and those with underlying health conditions as much as possible.
  • Remain at home until 7 days after the onset of symptoms. After 7 days, if you feel better and no longer have a fever, you can return to your normal routine.
  • If your symptoms worsen during home isolation or are no better after 7 days use NHS 111 online or call NHS 111; for a medical emergency dial 999.
  • A cough may persist for several weeks in some people, despite the coronavirus infection having cleared. A persistent cough along does not mean people must continue to self isolate for more than 7 days.

This advice will continue to be reviewed and updated by experts, and the public can access the most up to date information at www.nhs.uk/coronavirus