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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

A short film has been produced highlighting the success of an innovative college set up to educate people on how to help their recovery and stay well following mental illness.

Since its inception the Severn & Wye Recovery College, run by ²gether NHS Foundation Trust and partners, has helped more than 200 people to improve their mental health and emotional wellbeing.

The film about it was commissioned by the Health Foundation – the organisation which initially funded a grant to enable the Recovery College to be set up in 2013.

Professor Jane Melton, Director of Engagement and Integration with ²gether, said: “The film that the Health Foundation commissioned, and which was produced by Lightbox Entertainment, is both moving and informative.

“It focuses on Heather, one of our original graduates, and the way in which the college has had a significantly positive impact on her life as well as over 200 other graduates.

“We’re incredibly pleased and proud that our college is receiving national recognition. It is acknowledgement of the considerable steps that each and every Recovery College student has taken in their recovery journey. The film is also testimony to the huge amount of time and energy devoted to the college by a very dedicated team of staff, volunteers and partner organisations.

“The Health Foundation provided us with the resources to set the college up and we remain extremely grateful to them for their support and vision.”

The Severn & Wye Recovery College provides free courses across Gloucestershire at a variety of venues, and is open to anyone who has recently been treated or is being treated by ²gether NHS Foundation Trust for a mental health condition. The college is also open to carers and family members who wish to learn more about mental illness and how to support an individual with their recovery.

Courses include:

•    Pathways to Recovery – an introductory course about what supports recovery, taking charge and building on your own strengths
•    Next Steps – the follow up course, enabling students to build upon Pathways to Recovery and receive coaching
•    Mindfulness for Recovery – learning the techniques to feel more connected to your surroundings and focus positively on recovering
•    Step up for Confidence – drama techniques to develop and project self confidence
•    Mental Health First Aid Lite – how to support people with mental health conditions, gaining a wider understanding of mental health and looking after your own mental health

The college has a range of partners, including NHS Gloucestershire Clinical Commissioning Group, Adult Education in Gloucestershire, Artshape, Family Lives and People and Places.

A ‘Discovery College’ also runs alongside the main Recovery College, and offers courses to young people aged from 16 to 25.

Taster days for forthcoming courses are being held in Hester’s Way, Cheltenham on December 7 and 14. To book ring 01452 894 204 or email recoverycollege@glos.nhs.uk.

To view the Health Foundation film click here.

For more about the Severn & Wye Recovery College, click here.