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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Local NHS experts have teamed up with Fitness4Less to offer an emotional wellbeing programme for local residents and staff at their Cheltenham based gym.

The course is part of a new initiative with ²gether NHS Foundation Trust’s Let’s Talk service and is aimed at helping people get immediate support for common problems such as stress, anxiety and depression.

It offers a range of techniques to help people keep emotionally well and new skills to help cope with more difficult days. The programme is absolutely free to members and non-members of Fitness4less.

Jan Bagnall, senior therapist at ²gether said: “With the help of Fitness4Less, we hope that more people in Cheltenham can get the support and skills they need right now and closer to their home.”

The new partnership aims to encourage people to tackle their emotional wellbeing problems as well as their physical health.

Jan Bagnall continued: “Emotional and physical health are connected; we should all try to keep emotionally and physically fit to help manage everyday stresses and strains”.

Petya Collins, General Manager of Fitness4Less, Cheltenham said: “We care about the wellbeing of our members, our staff and the local community. This was at the heart of our decision to team up with ²gether and deliver the emotional wellbeing programme”

The programme starts in October with a choice of a morning session on Thursdays from 10.30am or a lunchtime session on Mondays at 12.30pm. It is based on ²gether’s already successful emotional programme available right across our county.

To register for the course, speak to a member of staff at Fitness4Less or to speak with a local NHS professional, call 0800 0732 2000 between 9am-5pm, weekdays.