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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Gloucestershire named as one of 24 sites delivering training for new ‘nursing associates’

Role aims to transform nursing and care workforce across England

32 nursing associates to be trained by the University of Gloucestershire, in collaboration with local NHS Trusts and led by NHS Gloucestershire Clinical Commissioning Group

Gloucestershire has been named as one of the new sites to deliver training for an important new NHS nursing role.

Health Education England (HEE), the body that coordinates the country’s clinical training, has announced that Gloucestershire was one of 24 sites that will deliver the second wave of training for the new ‘Nursing Associate’ role, a new healthcare position that sits alongside existing nursing care support workers and fully-qualified registered nurses to deliver hands-on care for patients. 

Led by Gloucestershire Clinical Commissioning Group, The University of Gloucestershire will spearhead training in the new roles, in collaboration with Gloucestershire County Council and local NHS Trusts 2gether, Gloucestershire Hospitals NHS Foundation Trust and Gloucestershire Care Services NHS Trust.

Nursing Associates in training will also have the opportunity to work with other partners Millbrook Lodge – the Order of St John Care Trust, Sue Ryder, Leckhampton Court Hospice and the South West Ambulance Service Trust, who represent a variety of places where they might provide care for patients.

Training for 32 nursing associates will start in 2017, with the initiative aiming to create over 1,000 new nursing associates nationally.

The Department for Health, the Nursing and Midwifery Council, and the Royal College of Nursing are predicting a national shortage of registered nurses of almost 50,000 this year. Gloucestershire has been experiencing its own nursing shortages – it is estimated that the county needs around 450 new nurses a year which poses significant challenges for NHS Trusts serving Gloucestershire and for the nursing profession generally.

Susan Field, Director of Nursing at Gloucestershire Care Services NHS Trust said:

This is a great opportunity for Gloucestershire’s health community. Nurses have a hugely important role in community services. A skilled associate nurse workforce will offer greater support to our registered nurses, and help the Trust continue to provide high-quality person-centred care. The new role will provide a clearly defined practice and education pathway, which will help the healthcare community create the conditions for sustainable workforce development, and innovative practice for the people of Gloucestershire. This is an exciting time; I look forward to meeting these nurse associates in the near future.

Stephen Marston, Vice-Chancellor at the University of Gloucestershire said: 

“Given the importance of the health service, we are delighted to have been given the green light to deliver the second wave of training for the new nursing associate role alongside our NHS partners.

“The role will be crucial to the future of nursing and the health service, and this collaborative approach will enable our students to get the hands-on experience they need to provide a high standard of care to NHS patients in the future.”

Gloucester MP Richard Graham said: 

“This is another big step forward on our University’s journey to teaching health skills, whether through degrees or higher apprenticeships. And it opens the door for my constituents to become among the first wave of Nursing Associates in the country”.

For further information please email: enquiries@glos.ac.uk

About the University of Gloucestershire

The University of Gloucestershire is a diverse, vibrant community of 12,000 students and 1,600 staff.

The university is based across four campuses in Cheltenham and Gloucester. Organised over eight academic Schools – Art and Design; Business, Computing and Technology; Education; Health and Social Care; Liberal and Performing Arts; Media; Natural and Social Sciences; and Sport and Exercise. 

The university has long excelled in education, media, sport and fine art. 

Some quick facts about the university – read more on our website: www.glos.ac.uk 

The Times and Sunday Times Good University Guide 2017 ranks us 27th out of 123 for teaching quality and 40th out of 123 for overall student experience. The 2017 Good University Guide says the “word is spreading” about the quality of the experience the University of Gloucestershire offers students and praises its “Outstanding Student Satisfaction.” 

Training teachers since 1847 – outstanding primary and secondary school training as rated by Ofsted in 2015. 

We are in the UK’s top 20 universities for best courses and lecturers, student support and international (What Uni Student Choice Awards 2016) 

95% of our graduates are in employment or further training within six months of completing their degrees (Destination of Leavers in Higher Education data 2015). 

Students rank us highly for ‘high quality staff and lectures’, ‘good environment on campus’, ‘good personal relationships with teaching staff’ and ‘good library and library opening times’ (Times Higher Education Student Experience survey 2016).

Through our Your Future Plan programme every year more than 3,000 students on a placement or internship. 

Worked with GFirst LEP to establish The Growth Hub at our Oxstalls campus, which supports businesses in the area through promoting skills, innovation and enterprise. 

Staff and students volunteer 18,000 hours for community projects supporting more than 150 organisations. 

We are ranked ‘First Class’ and the 8th most sustainable university in the UK (People & Planet University League, 2016)

Follow our social media networks #JoinTeamGlos – Twitter, Facebook, LinkedIn and Flickr.