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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The four apprentices are working towards a Level 2 or 3 Apprenticeship in Business Administration, completing assignments with the support of a local training provider.  During their one year programme, the apprentices are assigned to provide business support to a team such as clinical quality, human resources, training or specialist services, such as respiratory nursing.

Rachel Horrill (16) a former Denmark Road student, is the youngest apprentice on the scheme and is relishing her business and administration role: “I had considered A-levels, but decided that it wasn’t for me.  I love the idea of being able to earn some money as well as getting a qualification, and being trained in the work place has given me lots of confidence and experience that a qualification alone wouldn’t offer. I get to work with a wide range of people, and have particularly loved working on reception and being the front face of the organisation.”

Like Rachel, 19 year old Megan Winter opted for an apprenticeship rather than continuing her studies; “After studying A-Levels in geography, psychology, sociology and law, I wanted to move away from the classroom.  I applied for an apprenticeship with Gloucestershire Care Services as I knew that the NHS had a good reputation and is a great place to start a career.  My apprenticeship has been with the Clinical Quality and Development team; working with such a wide range of people, including nurses, administrators and trainers, has really opened my eyes to what the NHS can offer.”

With around two thousand eight hundred staff employed across eight community hospitals and a range of health and social care services, Gloucestershire Care Services is a key player in the local job market, as Tina Ricketts, Head of Employee Excellence, explained: “People don’t always realise the huge variety of jobs available within the NHS and so this apprenticeship scheme is an exciting opportunity to develop our home grown talent, and employ the next generation of skilled professionals to provide modern health and social care services to local people.”

Faye Beddow, Learning and Development Trainer at Gloucestershire Care Services added: “The reason so many young people are looking to apprenticeship schemes like this is that it gives them an opportunity to develop their skills in a work place setting, earning money while they learn. The apprentices are provided with training and support throughout the programme, including their on-going coursework and exams, and at the end of the scheme, apprentices will have gained a qualification as well as valuable experience in the workplace.”

The apprenticeship programme is expected to expand, which could offer further opportunities in health and social care support roles as well as in business administration.

Tina Ricketts commented: “We will be encouraging our apprentices to apply for internal vacancies, and giving them every opportunity to take the next step on their career within the NHS. We want to develop talent in all areas of the organisation, and increase the number of apprentices we employ across Gloucestershire Care Services.  It has been a really successful scheme so far, and the apprentices are all developing to become excellent ambassadors for their services.”

15 January 2013