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Covid 19 Information

Please visit www.ghc.nhs.uk/coronavirus/



Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams. The teams work with those aged from 11 upwards.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

Mental health services in Herefordshire are now provided by Worcestershire Health and Care NHS Trust. 

Visit their website to find out where to get help – www.hacw.nhs.uk/urgent-help

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Colleagues across Gloucestershire Health and Care NHS Foundation Trust are helping to ensure patients at their hospitals can keep in touch with loved ones during the current suspension on visiting due to Covid-19.

A number of initiatives have been rolled out across the hospitals to ensure regular contact can be maintained, despite the current difficulties.

Communication hubs have been set up in community hospitals, to provide a dedicated telephone service between patients and their families, friends and carers. The hubs are staffed by nurses and they pass messages, poems and prayers between the patients, ward staff and relatives, and are proving vital in keeping relatives up to date.

The Trust has also been using iPads to connect patients with their families via video call. 10 iPads were kindly donated by Tewkesbury League of Friends, and 45 have been provided by the Trust.

We would also like to thank the local communities who have been busy knitting pairs of hearts, where one stays with the patient and one goes to the relatives, to act as a keepsake to comfort them in these difficult times.

Julie Goodenough, Service Director for Hospitals at the Trust says:

“The feedback we have been getting from patients and their families has been overwhelming, and really boosts the morale of staff. Being able to provide daily updates reduces anxiety for relatives, and the video calls are having a huge impact on the wellbeing of patients.

Julie Ellery, Matron at Tewkesbury Hospital says:

“For nurses, one of the most important parts of caring for a patient is being on the journey with them. A big part of that is talking to the relatives, having face-to-face conversations to pass on updates, and learning more about the patient to help improve their care. In a time when this isn’t possible, the communication hub has been vital in bridging the gap between patients and relatives. We’re really proud of all our staff who have taken on this new role.”

John Trevains, Director of Nursing, Therapies and Quality at the Trust says:

“We would like to thank all patients and visitors for their support and co-operation during this time. We appreciate these current measures will cause concern, but our focus is to maintain patient safety and prevent the spread of infection. We’re really pleased to have been able to introduce these initiatives to allow patients and relatives to stay connected.”

The Trust has produced a short film ‘Staying connected with loved ones’ highlighting the steps they are taking to ensure patients and relatives can regularly keep in touch.