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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Hello, my name is Steve and I am a registered mental health nurse. I have been with 2gether for nearly 11 years.

Before I got into nursing, I wanted to be a music and drama teacher, but due to various reasons I didn’t have the confidence to go to university, so decided to defer this for a year . During this time, I got a job at a nursing home for adults with mental health issues, learning disabilities and challenging behaviour. I soon realised how much I loved working in this field. At the time, I worked with two very inspiring mental health nurses, Andrew and Barbara. They both encouraged me to do my training – so I applied and fast forward 3 years I was now a registered mental health nurse.

I have worked in a variety of different specialities since I qualified – in the private sector where I worked back at the nursing home but this time as a registered nurse and also in the NHS – I have worked on Kingsholm Ward at Wotton lawn Hospital, Mental Health Liaison, Mulberry Ward at Charlton Lane Hospital, community dementia services and I am now on secondment as lead nurse for the north locality and dementia services across the trust.

Its great being a mental health nurse, every day you get to make a real difference and you can really help people, whether that is sitting down chatting to someone who is depressed or holding some ones hand as they take their last breath – the people we are fortunate to meet and work with and who tell us their stories are truly remarkable and that is why mental health nursing is so special to me.

I have worked with lots of mental health nurses over the years and I have been lucky enough to work with some really fantastic people in different roles who have really enabled me to become a better nurse.

Mental health nursing is of course very challenging day to day for many different reasons, pressures on beds, huge caseloads and staffing issues, perhaps even our own problems but what we do is do the very best that we can do with what we have every day – with support of great colleagues, teams and managers.

One thing I don’t think we do enough of is looking after our own mental health or checking on each other enough, yes we are human and yes we have a mental health as well, its ok to not be ok but what we do about it for ourselves and each other is what counts. We must all remember to look after ourselves as well.

All the jobs I have had have one thing in common, the people that I have supported, nursed and cared for and their families / carers and the people I work with who have made the job for me. I love being a mental health nurse and I look forward to working with many more inspirational people in years to come and supporting the next generation of mental health nurses.

Happy #MentalHealthNursesDay 2019.

Steve is a mental health nurse and is currently lead nurse for the north locality and dementia services at 2gether.


You can follow Steve on Twitter – @NurseSteve82

Find out more

Want to know more about the path to becoming a mental health nurse? Visit healthcareers.nhs.uk

Find out more about the University of Gloucestershire degree course here.