Search for a condition, service or location
Translate this page



Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Secretary of State for Education, Gavin Williamson, visited pupils at Chosen Hill School on 10 October to talk about mental health support for pupils and the mental health trailblazer pilot project.

In December last year, NHS Gloucestershire Clinical Commissioning Group worked with partners Gloucestershire Health and Care NHS Foundation Trust, Gloucestershire County Council and local charity TIC+ to successfully secure £5 million funding to boost mental health support in schools.

Over the past six months, the Trailblazer project has been working with ten ‘early adopter’ schools whilst establishing four new Mental Health Support Teams which will work closely with the 72 schools in the programme.

Chosen Hill in Gloucester is one of the early adopter schools.

Cllr Patrick Molyneux, cabinet member at Gloucestershire County Council, responsible for education in the county, said: “It’s so important that everyone is encouraged to talk about mental health from a young age and that people who are struggling can find the support they need when things get tough. The visit from Rt Honourable Gavin Williamson MP today was significant in highlighting the issue, but also showcasing exactly what help is out there for young people and their families.”

Dr Andy Seymour, Clinical Chair at NHS Gloucestershire Clinical Commissioning Group, said:

“Making things better for children and young people with mental health problems is one of our top priorities; it is really important that they can find the support they need to help them cope when things are tough. It was fantastic to join the Secretary of State for Education on World Mental Health Day on his visit to Chosen Hill School to hear about the positive impact that the mental health trailblazers pilot is already having for children who need emotional support.”

John Campbell, Chief Operating Officer, Gloucestershire Health and Care NHS Foundation Trust, said: “We know that 1 in 10 children experience a mental health issue and that, by age 14, half of all enduring mental health problems are established. Through the Trailblazer Project our Education Mental Health Practitioners are now embedded in schools in Gloucestershire. This will provide early intervention and focus on preventing mental health problems taking hold. This will improve not only mental health, but also educational outcomes, life opportunities and the futures of our young people.”