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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

A new gardening project is sprouting up in Hereford, to help put people with mental illness on the road to recovery.

Oak House is an inpatient recovery centre for working age adults with a history of mental health problems.

For a number of years the grounds have been underused, so staff and service users have worked with volunteers and local businesses to landscape the patch and bring it back to life for growing plants and vegetables.

Ward Manager Hayley Sawney explained: “Earlier this year we met some volunteers who were part of a ‘green care’ scheme, so they shared an interest in using horticulture as a way to improve and support recovery.

“We were keen to pool our resources and develop the underused garden area into a therapeutic green space.

“The whole project has benefitted our service users. It brings people together, cuts across boundaries and uses individual skills. It also demonstrates how, if you undertake tasks in stages, you can achieve your goals – as in recovering from mental illness.

“The project is also a great opportunity to involve the community – raising awareness of mental health and reducing stigma.”

Funding for the project has been obtained through ²gether NHS Foundation Trust’s Charitable Funds committee, and local businesses DB Garden Sales, Wyevale Garden Centre and Radbourne’s have provided equipment, time and expertise to get the project off the ground.

Hayley said: “We’ve had soil from Radbourne’s, bulbs and plants from Wyevale and wood, an arbour, planters, tools and labour from DB Garden Sales. We’re extremely grateful for their support – they have been marvellous.

“Eventually we will use the garden to grow produce, which our service users will then cook and eat so we will be promoting healthy eating as well. We can’t wait to see the garden develop during the coming months and years.”

The garden was officially opened today by ²gether’s Chair Ruth FitzJohn, who said: “Sometimes it all comes ²gether: volunteering, inclusion, the community getting together, a healthy activity and a beautiful outcome. It is such a pleasure to join the “owners” of the garden at Oak House for this joyful and affirming launch of the volunteer garden project.”