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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Gardening Volunteer

Where: Stonebow Unit, Herefordshire
Commitment: One day per week approximately but seasonal variation

About the role:

We require someone with a keen interest in gardening to assist with the maintenance of an outdoor and garden area keeping them tidy and free of weeds so they enhance the healing environment and promote the use of gardening as a therapeutic activity.

The patients of the ward may also want to join in with the gardening, their input may be limited, so we are looking for someone who will be able to work alongside patients with dementia and rekindle their interest in gardening.

Role tasks

Under direction and with support may include the following:

  • Prune foliage of shrubs and plants to prevent becoming over grown.
  • Remove weeds
  • Dead head and prune plants as required for the seasons.
  • Sweep and tidy any paved and patio areas
  • Clean garden furniture as required.
  • Plant and maintain raised beds
  • Sow seeds and pot on as required
  • Water as required.
  • Responsible for reporting any concerns or issues to your manager

Skills and attributes

  • Interest and expertise in horticulture
  • Ability to communicate effectively
  • Empathy
  • Ability to maintain confidentiality
  • Ability to adhere to health and safety requirements.

Most Challenging part of the role

  • Working with patients to engage them in meaningful activities at times when motivation is low and engagement is difficult, necessitating the use of motivational and persuasive skills.
  • Caring for patients who have limited understanding of their needs or risks associated with their actions.


Posted on

April 15, 2019