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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Visitor Support Volunteer

Where: Charlton Lane Hospital, Cheltenham
Commitment: 1-2 sessions per week

Full Details: Download PDF here

About the role:

What is Charlton Lane Hospital?

Charlton Lane Hospital is located in Cheltenham and is a refurbished hospital which opened in the summer of 2010. It provides specialist assessment, treatment and care for older people with functional mental health problems and people with dementia.

Charlton Lane has three wards, Chestnut, Mulberry and Willow. It also has a family suite, a therapy department which includes an arts room and physiotherapy room. Each ward has access to communal and private sensory gardens.

Our Inpatient wards provide assessment and treatment for people who are no longer able to care for themselves or be cared for in their own home or the residential/nursing home where they live. We aim to help patients become well enough so that they can return to living in the local community either in their own home or a suitable nursing/residential home with the appropriate support they require.

We recognise that visiting a person you know in a hospital environment can be a difficult and emotional time. At times, when a person has Dementia, it can be difficult for visitors to establish a conversation or know how to respond to a person in distress. Also, visitors can be anxious about leaving the person they are visiting to speak with the nursing team.

We are looking for volunteers who can help us to make sure that visitors have a positive experience when they come onto the ward to spend time with the person they are visiting. This will include welcoming visitors, ensuring they have refreshments and supporting conversations as needed.

Key elements of volunteer role:

  • Welcome visitors to the ward
  • Ensure that visitors have refreshments as required.
  • Offer reassurance, initiate and engage in conversation as appropriate
  • Share magazines, newspapers and use as tools to help with conversation
  • As required sit with and provide company to those without visitors or to relieve visitors who may wish to speak with nursing staff.

²gether volunteers are required to undertake all mandatory training. These training requirements are listed in the volunteer role description.

Please note: There is a high training requirement for this role. We are therefore looking for individuals who can make a long term commitment.


Posted on

March 24, 2017