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Covid 19 Information

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Visitor Support Volunteer

Where: Charlton Lane Hospital, Cheltenham
Commitment: 1-2 sessions per week

Full Details: Download PDF here

About the role:

What is Charlton Lane Hospital?

Charlton Lane Hospital is located in Cheltenham and is a refurbished hospital which opened in the summer of 2010. It provides specialist assessment, treatment and care for older people with functional mental health problems and people with dementia.

Charlton Lane has three wards, Chestnut, Mulberry and Willow. It also has a family suite, a therapy department which includes an arts room and physiotherapy room. Each ward has access to communal and private sensory gardens.

Our Inpatient wards provide assessment and treatment for people who are no longer able to care for themselves or be cared for in their own home or the residential/nursing home where they live. We aim to help patients become well enough so that they can return to living in the local community either in their own home or a suitable nursing/residential home with the appropriate support they require.

We recognise that visiting a person you know in a hospital environment can be a difficult and emotional time. At times, when a person has Dementia, it can be difficult for visitors to establish a conversation or know how to respond to a person in distress. Also, visitors can be anxious about leaving the person they are visiting to speak with the nursing team.

We are looking for volunteers who can help us to make sure that visitors have a positive experience when they come onto the ward to spend time with the person they are visiting. This will include welcoming visitors, ensuring they have refreshments and supporting conversations as needed.

Key elements of volunteer role:

  • Welcome visitors to the ward
  • Ensure that visitors have refreshments as required.
  • Offer reassurance, initiate and engage in conversation as appropriate
  • Share magazines, newspapers and use as tools to help with conversation
  • As required sit with and provide company to those without visitors or to relieve visitors who may wish to speak with nursing staff.

²gether volunteers are required to undertake all mandatory training. These training requirements are listed in the volunteer role description.

Please note: There is a high training requirement for this role. We are therefore looking for individuals who can make a long term commitment.


Posted on

March 24, 2017