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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Volunteer Community Driver

Where: Across Herefordshire & Gloucestershire (to suit your location and preference)
Commitment: As and when needed for a minimum of six months

Full Details: Download PDF here

About the role:

We are looking for people to enable service users to access Trust services and activities.  All mileage will be reimbursed.

Role Tasks
Under the guidance of the team:-

  • Provide transport for people wishing to get to appointments. This maybe returning to visit home, access a health appointment or to participate in a leisure activity
  • Offer reassurance and engage in conversation as appropriate during the journeys
  • Report any concerns to Social Inclusion Team.

Skills and attributes you will need

  • Interest in working with people with mental illness
  • Ability to communicate with a range of people with diverse needs
  • Patience
  • Compassion
  • Empathy
  • Ability to follow direction
  • Access to own transport, with current MOT Certificate, valid insurance and vehicle tax
  • Clean driving licence

Most challenging part of the role

You will be lone working in a confined space with service users

Training required and how often this will need to be completed

You will need to complete day 1 and day 2 of our Corporate Induction programme. This will include –

  • E-learning Fire safety
  • E-learning Infection Control
  • E-learning Manual handling
  • E-learning information governance
  • Safeguarding
  • Breakaway and conflict resolution training
  • If you are over the age of 45, you will also be required to have a driving assessment from our Working Well (occupational health) team.


Posted on

January 30, 2018