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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Naomi Gibbons, aged 39, from Charlton Kings, Cheltenham, volunteers at Sherborne House, at the Charlton Lane Centre in Cheltenham.

She started volunteering with the Dementia Education Team more than two-and-a-half years ago.

Describing her role, Naomi said: “I love my volunteering role with the Trust. I help develop research publications and help guides. I find it really interesting work.”

Naomi – a talented cellist, oboe player and pianist – was previously Head of Department at a secondary school, where she taught music and drama. However, her own personal battle with mental health issues, including severe social anxiety, brought her teaching career to an end.  Naomi, who has a personal interest in dementia, also trained as a music therapist, working with dementia sufferers, as well as children with physical and mental health issues.

Talking about why she volunteers, Naomi said: “I find it so fulfilling. The Trust has done so much to help me with my own mental health issues. It is nice to be able to give something back.

“If it were not for the wonderful people at 2gether, I’m not sure I’d still be here. They have been a godsend.

“Sherborne House is a safe place for me. The people I work with are so empathetic and non- judgmental. They don’t make me feel any different to the rest of the team.”

Naomi says her volunteering role has played a key role in her own recovery and is now looking to retrain. She added: “I’m not entirely sure in what exactly, but music will definitely be the underlying theme of whatever path I take.”

Naomi says she would encourage anyone to consider volunteering: “It has done nothing but good for my own mental health. I feel I have a role and a purpose in life again.

“It is so satisfying to know that I am helping the people I work with and I am making a difference to the lives of people suffering with dementia.

“I would definitely recommend volunteering for 2gether to anybody thinking about it.”

Find out more about volunteering with us here.