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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

A wellbeing house for people experiencing acute mental illness and emotional distress will be opened in Gloucester.

The premises, in Alexandra Road, will be operated by a local branch of the national mental health charity Mind.

In an initiative supported by both ²gether NHS Foundation Trust and NHS Gloucestershire Clinical Commissioning Group, the premises will enable adults to access support, therapy and advice for up to two weeks. 

Dr Donna Lovell, Chief Executive Officer of Swindon Mind, said: “We have experience of running a similar wellbeing house in another part of the country. The service can prove to be a lifeline for people who might be experiencing the early stages of mental health crisis or for those who are experiencing emotional distress.

“We have learnt that sometimes people in emotional distress require a temporary place to stay away from their home but that a hospital environment or medical intervention is not always the best option.

“A wellbeing house provides another option when an individual is feeling overwhelmed and needs somewhere peaceful and away from everyday life to be able to take steps to recover from a period of mental illness.

“We will offer that space and also have access to a range of support services in partnership with ²gether NHS Foundation Trust should any further help be required.”

The premises will have five or six individual bedrooms, with shared cooking and communal facilities. It will be managed by staff and volunteers of Swindon Mind.

People can access the service by referral from a range of agencies, including GPs, housing services and charities.

The building was previously home to a mental health recovery unit, and is owned by ²gether NHS Foundation Trust.

Les Trewin, Service Director of ²gether NHS Foundation Trust, said: “We are really pleased to be working with Mind on this important initiative. The house will enable residents to manage their own mental health and wellbeing, but in a homely environment with access to a wide range of services.

“We are looking forward to seeing the building transformed into a therapeutic environment for the benefit of our local communities in Gloucester and beyond.”

Dr Tristan Lench, Clinical Lead for Mental Health at NHS Gloucestershire Clinical Commissioning Group, said: “The CCG is committed to making sure that people get the help they need when they have a mental health crisis and developing new services that can help prevent mental health crises from happening.

“The wellbeing house is an exciting development between 2gNHSFT and Mind and the CCG is proud to be a partner in helping to make this happen.”                                                                                                                      

The Alexandra Road property has been empty since 2013, having previously been run as a recovery unit for people overcoming mental illness. It will now be refurbished before being reopened in the coming months.