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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

If you’re due to have your first appointment with our Children and Adolescent Mental Health Service (CAMHS), then you may be wondering what it will be like. Evie Day, Mental Health Nurse with CAMHS, explains what you can expect from your first visit.

“Your initial appointment with CAMHS will take place at one of our bases or perhaps in the community.

“Before your appointment, we send out an invitation letter for your initial visit with us, which will let you know where to find us, what happens when you arrive, and who to bring with you. We hope you find our waiting rooms comfortable and child-friendly.

“Most children and young people bring a family member or their carer along with them. The appointment will give you the opportunity to meet with the clinician on your own, and part of the assessment is often a chance for us to speak with your parents or carer as well to gather their thoughts on how best we can help you.

“Our staff are specially trained and have lots of experience of talking to children and young people, and their parents and carers, about thoughts and feelings.  There are many ways we can help.

“What we talk about will be private, and we normally won’t share this with anyone else unless you would like us to. This is called respecting your confidentiality. However, if we are worried about your safety or the safety of anyone else, we may need to tell someone about it (although we would always tell you about that first).

“We take confidentiality very seriously. During your first appointment, we will explain how we store information about you, and who has access to it. We will also seek your views about sharing information and will ask for your permission to contact people.

“Your first appointment will typically take an hour and we will talk about what’s worrying you or you are finding difficult to cope with at the moment. It may be we find services based in your community that are best able to help you, or we may invite you back for further appointments with our service.

“At the end of this appointment, we will come to an agreement with you about what your next steps are. If we agree that CAMHS can help you further, we will discuss various options for support while you wait for your next appointment.”

You can find out a lot more about our service and what we provide on our website, including a film showing what happens when you visit us.