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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Research data collected by the Trust’s podiatry team is being used in a national trial – known as the HEELS trial – which aims to improve treatment for people with diabetes who develop heel ulcers.  The HEELS trial is being led by the Foot Ulcer Trials Unit in Nottingham and Professor William Jeffcoate, who founded the Foot Ulcer Trials Unit in 2002, came to visit the Gloucestershire Care Services NHS Trust podiatry team to discuss the research so far.

Professor Jeffcoate is known around the world for his work collating evidence to underpin protocols for the clinical care of foot disease in diabetes and he was welcomed by the podiatry team involved in the research.

Alexandra Harrington, clinical lead podiatrist at the Trust said: “Our involvement started in 2011 and we are entering the final year of data collection.  The randomised control trial involves patients with heel ulcers being given /or not given a fibreglass heel cast in addition to the standard care they would normally receive. The aim of the research is to establish whether there is a significant difference in the proportion of patients ulcers which heal at six months.”

The podiatry team has also agreed, with research and development approval from the Trust, to take part in an additional trial -The Humid (Heel Ulcer Microbiome in Diabetes) – which is a very simple add-on study which will look at the spectrum of bacterial DNA within a foot wound from presentation and onward.

Alexandra added: “Being involved in this research has and continues to be excellent opportunity for us to help develop enhanced foot care services and improve the care of people with diabetes in Gloucestershire. It has provided excellent learning and development for many of those involved together with the wider podiatry team.”