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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Following the news last week that a quarter of a million children provide care, local organisations have revealed that Gloucestershire is one of only eight localities to receive funding from the Department for Education to introduce a whole family approach in supporting young carers.

Local charity Gloucestershire Young Carers and ²gether NHS Foundation Trust’s partnership is one of only eight across the UK to be chosen by Carers Trust, a national charity, to receive grant funding from the Department for Education, to deliver a new Gloucestershire Family Mental Health Empowerment Project.

Parenting can be a real challenge and when you are also trying to cope with mental distress, things can be really tough for the whole family. But help is at hand for families in Gloucestershire with the launch of an exciting new project.

The Gloucestershire Family Mental Health Empowerment Project will offer support to both parents and children in families where a parent experiences serious mental health issues.

More than 200 young carers, some as young as eight, could benefit.

Mandy Bell, Mental Health Lead at Gloucestershire Young Carers, said: ‘This is a real opportunity for us to work in partnership with mental health services to embed a whole family approach which ensures that the needs of both the parent and child are addressed right from the start.’

Research evidence has shown that the health and wellbeing of vulnerable young carers can be improved by identifying families who may be at risk early and by taking a whole family support approach from the very start.

Lucy Garden, an Occupational Therapist working at ²gether and the project’s Family Empowerment Worker said: “Gloucestershire Young Carers and ²gether are working even closer together to help make sure that the needs of the whole family are identified and supported and we’re already seeing the difference.

The joint project aims to minimise the impact of parental mental illness on dependent children by: recognising and supporting the parents in their role; increasing identification of young carers; and building resilience of young carers and families.

Lucy continued: “By speaking with and involving all family members, we can help understand and identify specific needs and assist all family members to get the support that they need. Young carers benefit from feeling less isolated, parents feel more empowered and the whole family are more able to talk about and resolve the challenges that they are facing together.”