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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Children and Adolescent Mental Health Service (CAMHS)


Our Child and Adolescent Mental Health Service (CAMHS) in Herefordshire provides specialist mental health services for children and young people aged from birth to their 18th birthday and their families/carers. They should live in the county and be registered with a Herefordshire GP. This includes children and young people with a diagnosed learning disability.

The CAMHS team receive referrals from people who work closely with children and young people such as GPs, school nurses, health visitors, social workers, specialist staff within schools and paediatricians. Usually parents, carers or professionals will have noticed that a child or young person has emotional difficulties such as:

  • Problems with relationships with family, friends or at school
  • Feeling depressed, anxious, self-harming or problems with eating
  • Experience of a traumatic event in their lives which is affecting them

CAMHS clinicians are trained and qualified to understand children and young people’s emotional and mental health difficulties and are good at listening. They work in partnership, with the family, with a child or young person individually, in groups or directly with professionals. They understand the complexity of family life and the challenges that children and young people face when growing up.

CAMHS clinicians include: psychiatrists, psychologists, nurses, social workers, occupational therapists, psychotherapists and art therapists. Usually they work as a team though they will have different skills and expertise.

Therapies and interventions that are provided include: family work, psychotherapy, cognitive behavioural therapy (CBT), specialist assessments for ASD, ADHD, self-harm and suicidal thoughts, psychosis and eating disorders.

CAMHS clinicians monitor the effectiveness of their work using feedback forms called routine outcome measures (ROMs). Children and young people will share in planning and monitoring their progress and will be supported to achieve their goals.

CAMHS can be contacted on 01432 842233.
What happens when a referral is made to CAMHS?
Referrals are screened, to make sure they are suitable and to identify urgent referrals. When a referral is accepted the family or young person will be invited to make a CHOICE appointment. Other professionals may also be invited to this appointment.

The CAMHS clinicians will ask about the difficulties and give children, young people and families/carers an opportunity to say what has been happening and what help they want. At the end of the discussion the CAMHS clinician will identify options to take forward. This may mean attending further appointments at CAMHS, or a referral to another service better suited to the circumstances.

Sometimes a one-off meeting is all that is needed.

What happens if work with CAMHS continues?
If further appointments are agreed, a CAMHS clinician will work with the child or young person in partnership. A course of treatment will usually be for 7-10 sessions. Sometimes more sessions may be needed or less if difficulties reduce quickly. The CAMHS clinician will complete an assessment and together with the child or young person will agree a care plan which will show what work has been agreed and how often appointments will be.
What happens if patients are prescribed medication?
Sometimes a child or young person would benefit from taking medication. This will be discussed with the child or young person, their family/carers and an explanation given about how it will help. Medication is prescribed and reviewed by psychiatrists and specially trained nurses.
All the information given in CAMHS appointments is confidential. Usually only theperson who made the referral and the GP will know about the appointments.

It can be helpful to share information, for example with schools or other health staff. The CAMHS clinician will discuss the information to be shared and ask children, young people and their families/carers for consent to share. Sometimes young people do not want to share their information with their parents/carers. This can be identified in the referral. The CAMHS clinician will discuss this with the young person to understand more about their circumstances and assess whether they are competent to make that decision for themselves.

If there are concerns that a child or young person may be at risk of harm, CAMHS will always share this information with the relevant agencies, though we would hope to inform the child or young person and their family/carers about the referral
and the reasons for this.

Referral information for professionals
If you work with children and young people in Herefordshire and are concerned about their emotional wellbeing and mental health our Herefordshire Child and Adolescent Mental Health Services (CAMHS) can help.

To make a referral, please telephone CAMHS on 01432 842233 or complete our referral form and post it to: CAMHS, Benet Building, Ruckhall Lane, Belmont, Hereford, HR2 9RP.

Further information and documents

Locations for this service