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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Crisis Team


The Herefordshire Crisis and Home Treatment Team provides assessment, signposting and/or short term intense home treatment to service users in a mental health crisis. If you are currently in our care and need support, find more information on who to contact here.

What is a crisis?
A crisis is when your mental health deteriorates and you find your usual coping strategies not working. At this point in time you may need extra care and support.


What is home based treatment?
Home treatment means the team may visit you at least daily for a period of up to six weeks. We support you in your own home and so prevent hospital admission, unless this is required.

We can help talk through any problems you have and support you with any treatment which has been prescribed. Members of our team can also help you with any activities you are having difficulty with such as getting to appointments or jobs in your home.

How does home based treatment work?
If your GP or care coordinator feel you are unwell and need extra support they will contact us and we arrange to see you. This will often be with your coordinator , family member or carer.

A plan of care will be agreed. This will be for 72 hours initially where we can assess the on going requirements. This can be extended if required and this will be discussed with you.

We support you to stay in your community, surrounded by things that are familiar to you. This will help your recovery. Our service can be contacted 24 hours a day, seven days a week. We will return your call within an hour if required, and will carry out assessment within 4 hours.

While you are in our care we will:

  • closely monitor your mental health.
  • offer support, education and advice to your family/carer.
  • give practical support and assistance with daily activities.
  • assist with your medication management.
  • help you adopt effective coping strategies.
Who will look after me?
Our teams consist of several members of staff including nurses, social workers, psychiatrists and community support workers. You will have contact with a number of team members during our involvement. As our service is available seven days a week our staff work shifts.

The team will try to ensure there is continuity in who you see but this is not always possible. If you are finding this difficult please discuss it with the team.