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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Early Intervention in Psychosis


The  Early Intervention in Psychosis Team is a community mental health team that works with people between the ages of 14 and 35 who are or may be developing their first episode of psychosis.

The team aims to work with people in an environment where they are most comfortable, often in their own homes. People can be supported by the team for a period of up to 3 years. During this time it is the aim of the team to assist with recovery from psychosis and reduce the chance of them experiencing further episodes.

To contact us:

Call in – 27a St Owen Street, Hereford. HR1 2JB or telephone 01432 265123

Our team
The team is multi-disciplinary and includes a psychiatrist, a psychologist, an occupational therapist, mental health nurses and support workers, who all have extensive experience of working with people who have psychosis.
Referral information
While most referrals come from GPs, we operate an open referral policy and anyone can refer, including patients themselves.

Once referred you will normally be seen by two members of the team and we aim to do this within two weeks. This will usually take place at a venue of your choice but we have a range of offices around Herefordshire that we can meet you in if you wish. This allows us to form an opinion as to whether we are the right team to help you, or if not, to suggest where else may be more suitable. If you meet our criteria you will be allocated a care coordinator and a plan of care will be agreed with you.

What we offer
We are able to offer a range of therapeutic interventions and support, including:

  • cognitive behavioural therapy (CBT)
  • medication
  • family interventions
  • social support and activities
  • support and advice with housing and benefits
  • support with accessing education and employment
  • specialist psychological and occupational therapy interventions
  • relapse prevention work.

We are also able to access a range of other mental health services and wider services in the community.

Locations for this service