Search for a condition, service or location
Translate this page



Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Memory Services


Our Memory Assessment Service provides specialist assessment, diagnosis and treatment services.
Your first appointment
What will happen at my first appointment?

We will talk about the problems you are having with your memory, you may find it useful to write your thoughts down beforehand. You are welcome to bring a friend or relative.

The first appointment usually lasts between one and two hours. You will also be asked to do a memory test.

It is important for you to bring:

  • Your reading glasses
  • Your hearing aids if these are used
  • A list of the medicines you take
  • A list of past and current illnesses and medication
What will happen after my first appointment?
It may be necessary to have a head scan and/or appointments to see other members of the team such as a:

  • psychologist
  • occupational therapist
  • speech and language therapist

When all the assessments have been completed, we will meet with you again to discuss the results. Where appropriate, we will offer a diagnosis.

We can also advise on possible treatments available and answer any questions you may have.

What happens after a diagnosis of dementia?
You will be sent a letter outlining your diagnosis, a care plan and details of any follow up and relevant contact information.

We will also let you know about services that can provide ongoing support for you, including the Community Dementia Nursing Service and Dementia Adviser Service, provided jointly by us and the Alzheimer’s Society.

Community Dementia Service
Information about this service is coming soon.

If you require information about this service, please call 01432 842200.

How to access the service
To access our service you need to make an appointment to see your GP. Your GP can refer you to us or the most appropriate service for your needs.

If you feel unable to talk to your GP about your own or a family member’s memory problems, please contact us on 01432 842 200 or email 2gnft.memory-service-herefordshire@nhs.net 

We can provide advice on next steps which may include arranging an appointment with our memory assessment team.

Locations for this service