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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Stonebow Inpatient Services

Stonebow Unit is based in Hereford city centre and consists of three inpatient wards.


Mortimer Ward
Mortimer Ward is a twenty one bedded ward for adults with a diagnosis of functional mental illness. This includes illnesses such as mood disorders, depression, bi-polar disorder, psychotic disorders and severe anxiety.

Ward Manager – Ian Bloore
01432 364046

Jenny Lind Ward
Jenny Lind Ward is an eight bedded ward for older people with a diagnosis of functional mental illness. This includes illnesses such as mood disorders, depression, bi-polar disorder, schizophrenia and psychosis.

Ward Manager – Melanie Jones
01432 364045.

Cantilupe Ward
Cantilupe ward is a ten bedded ward for older people with a diagnosis of organic mental illness, including Alzheimer’s disease, vascular dementia and complex mental and physical health needs. Our aim is to support our patients in maintaining independence with activities of daily living and to maximise their psychological wellbeing.

The nursing staff on the ward are experienced in the care of those who have difficulties in cognition and who often have numerous age related medical conditions. The team work closely with allied health professionals to ensure the best outcomes for individual patients are achieved.

Ward Manager – Julie Burchill
01432 364047

Visitor Information

Visiting Times

Jenny Lind Ward
Monday – Friday 2pm-9pm and Saturday – Sunday 9am-9pm

Mortimer Ward
Monday – Friday 4pm-9pm and Saturday – Sunday 9am-9pm

Cantilupe Ward
Monday – Sunday 9am-8pm

Visiting at other times may be possible by prior arrangement with ward staff.

While children are visiting in the unit they must remain under the close supervision of an accompanying adult at all times.

Meal Times
Breakfast – 8 am
Lunch – 12pm
Dinner – 5pm

There is a kitchen on the ward for drinks etc.  Special diets can be catered for.

Car Parking
Visitor car parking is extremely limited at the Stonebow Unit.  The nearest car parking is at the bus station.  A drop-off point is available at the Stonebow Unit (max. stay 30 minutes), as is a disabled parking bay.  All people parking at the unit must report to reception.

It is important to be aware of this situation as clamping / fixed penalty will occur.  The Stonebow Unit is not responsible for managing the car park and cannot refund any fines.

Reception opening hours
Reception is open from 8am – 8pm during weekdays and 9am – 5pm at weekends.

Outside of these hours, when visiting you are asked to use the buzzer in the front foyer where the ward staff will respond over the intercom to let you in.

Locations for this service