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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.

selfharm

Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Welcome to the GHC Staff Area

Working from home guides and how to access the intranet

To access guides to help you work from home, please visit click here. You will need to login to the intranet using your usual login credentials, further guidance for this can be found below.

Guides include:

  • How to connect a laptop to wi-fi (remote working)
  • How to reconnect shared drives on a Trust laptop
  • Access Skype for Business
  • How to access Office 365 and emails
  • Using Microsoft Teams
  • How to set up a conference call
  • Mitel desktop phone guides – including call forwarding and setting up a voicemail

If you require any further support, please contact the GHC IT Service Desk on 0300 421 8122 or email GHCIT@ghc.nhs.uk

Accessing the intranet remotely

Please login using your usual login details. You should only need to do this once. Please note: Former GCS colleagues should use their @glos-care.nhs.uk email address to login. Former 2gether colleagues should use their @ghc.nhs.uk email address.

Did you know? You can also download the Interact app to access the intranet on your work device.

There are two ways that you can access the intranet on your work phone.

  • Through the app: Android and iOS phone users can download the Interact app from their device’s app store. Once you have downloaded the app, you will need to log in using your normal log in details that you use to access your computer. This will then direct the app to our Trust intranet. Please note:  The intranet home page will not appear on the app, but you can access other features by using the menu option, or by using the icons at the bottom of the app. The search function will also work.
  • Through your web browser: There is also an option to access the intranet through your web browser. On some Trust phones, an icon with the Trust logo will appear on your phone’s home screen and clicking this will direct you to the intranet. If you do not have this icon, please enter 2gethertrust.interactgo.com into your web browser. This will then prompt you to enter your username and password that you normally use to log into your work computer. You should then be able to access a mobile version of the intranet.

You can also access the intranet through a non-work computer by following the web browser steps above.

Staff Absence Reporting

Colleagues who need to report yourself unwell with Covid-19 or let the Trust know you are self-isolating should use the following contact methods:

I have a query

Colleagues who have specific queries about processes, procedures and Covid-19 related business in their locality are asked to use the following inboxes:

Useful contacts

GHC IT and Clinical Systems 

  • 0300 421 8122
  • GHCIT@ghc.nhs.uk
  • ClinicalSystems.help@ghc.nhs.uk

Out of Hours IT Support

The GHC IT Service desk provide a limited out of hours IT support service for clinical staff. This is available on 0300 421 8122 from 5.30pm – 10pm Monday to Friday, and 8am – 10pm on weekends and Bank Holidays. Email is not monitored at this time. The out of hours IT service is for urgent IT clinical requests and NOT for general IT queries or requests. Any non-urgent queries should be logged with the in hours team. An example of an urgent request is a clinician who cannot access the network or to report a major outage. IT has no access to R-Roster, ESR, NHS Jobs or other corporate systems and cannot amend or change settings within SystmOne. These should be logged with the relevant teams during working hours.

Communications Team

  • ghccomms@ghc.nhs.uk
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