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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Staff recognition


Our Recognising Outstanding Service and Contribution Awards (ROSCAs) highlight the huge contribution and achievements of staff, teams and volunteers across our organisation.

Our awards evening for ROSCAs 2017 took place on 20 July 2018, and marked eleven years of celebrating staff talent, skill and innovation in the 70th year of the NHS.

We would like to say a huge thank you to everyone who nominated for the 2017 awards, this year we had an amazing 213 nominations across the 10 categories.

The nominees and winners can be found below.

Unsung Hero

  • Keep it Simple Group, Herefordshire
  • Keith Butcher, Linda Pickover, Cherry Newton and Sue Russell – Triangle of Care Carer Experts by Experience Group
  • Winner – Santa and his Elf aka Bill Wright and Steph Campbell 

Award for Innovation

  • Gloucester and Forest Community Mental Health Physiotherapy Team and Aspire Colleagues
  • Steve Campbell and the Inpatient Learning Disabilities Team
  • Winner – Rapid Access Physiotherapy Team

Carer and Service User Involvement

  • Jo Denney – Non-Medical Consultant for Social Inclusion
  • Lisa Grindle – Support Worker, Reablement Team
  • Winner – Andy Telford, Community Services Manager

Service Users and Carers Choice

  • Brian Mountford – CBT Therapist, Colliers Court
  • Ruben Franco – Community Dementia Nurse, Herefordshire
  • Winner – Colleen Brady – Community Learning Disability Nurse, Herefordshire

Clinical Team of the Year

  • Lucy Hornsby & Gideon Ntodi – Child and Adolescent Mental Health Services (CAMHS) Duty Team, Herefordshire
  • Therapy Team (formally Acute Day Unit), Stonebow Unit, Hereford
  • Winner – Charlton Lane Hospital, Cheltenham

Non-Clinical Team of the Year

  • Behavioural Support and Training Team – Learning Disabilities, Gloucestershire
  • Pullman Place Project Team
  • Winner – E-Rostering Team

Valuing Diversity

  • Laurel House Multi-disciplinary Team, Cheltenham
  • Social Inclusion Team
  • Winner – Criminal Justice Liaison Team

Best Supporting Manager

  • Jo Greenwood – Recovery Team, Weavers Croft
  • Tim Mullan – IT Systems Manager, Rikenel
  • Winner – Colin Wright – Deputy Manager, Berkeley House

Best Supporting Colleague

  • Flo Atkins – Specialist Practitioner, Children and Young People Service (CYPS), Gloucestershire
  • Julie Jones – Staff Nurse, Cantilupe Ward/ECT Suite, Stonebow Unit, Hereford
  • Winner – Conway Jones – Senior Mental Health Practitioner, Stroud and Cirencester Crisis Team

CEO Award for Outstanding Contribution

  • Jim Stone
About the judging panel
The judging panel for this year’s ROSCAs met on 1 May. The panel read and considered 213 nominations, all of which showed the huge contribution, dedication and enthusiasm of our staff, service users and volunteers.

Who was on the panel?

Ingrid Barker, Joint Chair of ²gether NHS Foundation Trust and Gloucestershire Care Services NHS Trust – Board representative

Kate Atkinson – Trust Governor

Gemma Hayward, Ward Manager – Management representative

Dave Oldfield, Alpha Colour Printers – Sponsor representative

Kate Nelmes, Head of Communications – Management representative

June Hennell – Service user and carer representative Gloucestershire

Kevin Hunter, West of England Academic Health Science Network – Sponsor representative

Fernando Parra, Chair of Staffside – Staffside representative

Ree Jefferies, Operational Manager, Learning Disabilities – Management representative

Chris Shellam – Service user and carer representative for Herefordshire

Firoza Shaikh, Senior HR Manager – Management representative

Annie Nightingale, Digital and Design Lead – Facilitator