Help in a mental health crisis

If there is an immediate danger to life, please dial 999 or go to your nearest
Accident and Emergency Department.

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398

We are available 24 hours a day, 7 days a week. When you call, please choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

A mental health worker talk to you about your situation and how you are feeling and will provide initial telephone advice, support and triage. This could lead on to further telephone support or onward referral/signposting to mental health services or another organisation, such as voluntary services. You may also be referred to the Crisis and Home Treatment Team.

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

If you are hearing impaired, please TEXT:

  • 07775510693 – 7am – 9.30pm
  • 07768776863 – 9.30pm – 7am

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Crisis and Home Treatment Team – what do they provide?
  • A face to face assessment of your mental health and needs
  • Advice, support, signposting or referral into appropriate mental health services
  • A period of home treatment which may include a review of current treatment, starting new treatment, short term psychological work, education on improving your mental health, supporting families and carers facilitating admission and early discharge from the Mental Health Hospitals and social inclusion.
What the Crisis and Home Treatment Team cannot provide:
  • An immediate blue light emergency response
  • Attend situations that require an emergency response eg Physical health needs, high levels of violence, immediate risk to life
  • Emergency accommodation/housing needs
  • Access to emergency funds
  • Removing someone from a place or property
  • Medication issues for people not under the care of the Crisis and Home Treatment Team
  • Face to face assessment for people where the primary presenting problem is that of dementia, brain injury, learning disability, acute intoxication with drugs and alcohol, and those aged 10yrs or younger

Are you feeling vulnerable?
Do you need to talk to somebody now?


If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Call free on 116 123


Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.



If you are a child or a young person you may want to speak to Childline.

Call free on 0800 11 11


CandO Connect and Offload

CandO provides people aged 18 and over and living in Gloucestershire with confidential mental wellbeing support every day of the year between 2- 9pm.

Call 0808 801 0606

Text 07537 410 022



Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Text 85258



We’re the Campaign Against Living Miserably (CALM) and we’re taking a stand against suicide.

Call 0800 58 58 58

5pm – midnight, 365 days a year


National Suicide Prevention Helpline UK

The National Suicide Prevention Helpline UK is a compassionate and understanding lifeline for those grappling with their mental well-being or thoughts of suicide. Our lines are open every day from 6 pm until midnight, offering a safe haven for anyone who needs someone to talk to.

Call 0800 689 5652

Our helpline is open 6pm to midnight, 365 days a year.