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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Connecting with us on social media

We use social media to keep people informed about our work, highlight sources of support and raise awareness of issues and events that may be of interest to our followers.

We welcome engagement through social media, including mentions, likes, shares, comments and responses.

Our social media accounts are monitored between 9am and 5pm, Monday to Friday, and we will not generally respond to posts outside of those times.

If you require clinical information or advice, do not use our social media accounts but speak to your GP, Care Coordinator or another health professional. If you are in a mental health crisis and are one of our service users, click here to find out how to seek help.

We cannot discuss individual cases, treatments or complaints via social media. If you have a complaint about our service, click here to find out how to raise it.

Please refrain from posting messages that contain:

  • personal attacks, bullying or derogatory references to our staff and/or departments
  • offensive language about our work or employees
  • personal information about staff members and service users
  • hate speech, profanity, obscenity or vulgarity
  • off-topic comments and questions
  • spam or any other comments posted with the intention of marketing products or for other commercial or promotional purposes
  • unacceptable images
  • intellectual property infringement or copyright abuse
  • medically unsafe or scientifically unsound claims or practices
  • vexatious or repeated comments/questions

Retweets, shares and following on social media

The social media accounts we follow do not imply endorsement of any kind. We follow accounts we believe are relevant to our work but do not necessarily agree with or approve of everything those organisations promote. Similarly, retweets and shares do not necessarily mean we endorse the content of those particular posts.

Your personal information

Please consider what you share on social media and how it may affect other people. We suggest that you share as little personal information as possible especially in regards to your personal health.

We do not aim to store or use your social media profile or personal information as governed by applicable laws. We may contact you direct to seek further clarification and signpost you to relevant services in response to messages posted on social media.

We reserve the right to delete any posts on our pages that are not within the spirit of this guidance.

Complaints, media requests and personal issues

We encourage you to follow traditional channels to make a media request, freedom of information (FOI) request or complaint. Please avoid sharing private and personal information on our social media accounts.