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Social media

We use social media to keep people informed about our work, highlight sources of support and raise awareness of issues and events that may be of interest to our followers.

Social Media Policy

We welcome engagement through social media, including mentions, likes, shares, comments and responses.

Our social media accounts are monitored between 9am and 5pm, Monday to Friday, and we will not generally respond to posts outside of those times.

If you require clinical information or advice, do not use our social media accounts but speak to your GP, Care Coordinator or another health professional. If you are in a mental health crisis and are one of our service users, click here to find out how to seek help.

We cannot discuss individual cases, treatments or complaints via social media. If you have a complaint about our service, click here to find out how to raise it.

Please refrain from posting messages that contain:

  • personal attacks, bullying or derogatory references to our staff and/or departments
  • offensive language about our work or employees
  • personal information about staff members and service users
  • hate speech, profanity, obscenity or vulgarity
  • off-topic comments and questions
  • spam or any other comments posted with the intention of marketing products or for other commercial or promotional purposes
  • unacceptable images
  • intellectual property infringement or copyright abuse
  • medically unsafe or scientifically unsound claims or practices
  • vexatious or repeated comments/questions

Retweets, shares and following on social media

The social media accounts we follow do not imply endorsement of any kind. We follow accounts we believe are relevant to our work but do not necessarily agree with or approve of everything those organisations promote. Similarly, retweets and shares do not necessarily mean we endorse the content of those particular posts.

Your personal information

Please consider what you share on social media and how it may affect other people. We suggest that you share as little personal information as possible especially in regards to your personal health.

We do not aim to store or use your social media profile or personal information as governed by applicable laws. We may contact you direct to seek further clarification and signpost you to relevant services in response to messages posted on social media.

We reserve the right to delete any posts on our pages that are not within the spirit of this guidance.

Complaints, media requests and personal issues

We encourage you to follow traditional channels to make a media request, freedom of information (FOI) request or complaint. Please avoid sharing private and personal information on our social media accounts.