Who we are

Our Approach to Quality

The people who use our services, and their carers and families, are at the heart of our quality strategy.

Our vision is Working Together to Provide Outstanding Care. This means working with everyone – our colleagues, partner organisations, everyone who uses our services and carers – to enable people to live the best life they can.

Our Quality Strategy sets out how we will ensure we achieve our vision between 2021 and 2026. Read the full Quality strategy here.

    Our approach to Quality


    Our Quality Ambitions and Strategic Goals are:


    Experience – Everyone has access to person-centred, responsive and respectful care

    Treat people who use our services, their families and carers, and each other with dignity and respect

    • Work in partnership to consistently deliver safe and effective personalised care

    Safe – Everyone can trust our care will cause no harm and can be accessed when needed

    • Develop and empower our workforce to deliver outstanding care
    • Develop a just culture which promotes safety through supporting people to speak up

    Effective – Everyone receives care that is beneficial, based on evidence and efficiently delivered

    • Become a true learning organisation, with working together at our core
    • Be an active partner in the One Gloucestershire Integrated Care System, ensuring that new models of care reflect local needs

      Patient Safety

      We constantly review the feedback we receive from people who use our services and carers to ensure we continuously improve what we do. If you would like to share information on our services, please email experience@ghc.nhs.uk

      Report a patient safety incident 

      Patient safety incidents are any unintended or unexpected incident which could have, or did, lead to harm for one or more patients receiving healthcare. Reporting them supports us to learn from mistakes and to take action to keep patients safe. Members of the public should record patient safety incidents directly to the National Reporting and Learning System (NRLS) using the patient and public eform.

      Overall quality

      Information on the overall quality of our services is provided below:

      Learning from reviews

      Service User Experience

      You can view our latest CQC patient survey results here.

      We are compliant with the National requirements for Mixed Sex Accommodation. Patient-Led Assessments of care Environment (PLACE) take place every year and are now led by local Healthwatch teams.


      The national contractual use of CQUINs is to support the essential focus upon quality improvement in the provision of services and incentivise through specific quality payments.

      A proportion of Gloucestershire Health and Care NHS Foundation Trust’s income each year is conditional on achieving quality improvement and innovation goals agreed between Gloucestershire Health and Care NHS Foundation Trust and Gloucestershire Clinical Commissioning Group, Herefordshire Clinical Commissioning Group and NHS South West Specialised Commissioning Group (for the provision of low secure mental health NHS services) and any person or body they entered into a contract, agreement or arrangement with for the provision of relevant health services, through the Commissioning for Quality and Innovation payment framework.

      Information about our ward staffing and reports on month safe staffing levels can be found on our Safe Staffing page.

      Our CQC rating

      The Care Quality Commission (CQC) are the independent regulator of health and social care in England.

      Their purpose is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.

      The work of the CQC includes:

      • Registering care providers
      • Monitoring, inspecting and rating services
      • Taking actions to protect people who use services
      • Speaking with an independent voice, publishing their views on major quality issues in health and social care

      Throughout their work they:

      • Protect the rights of vulnerable people, including those restricted under the Mental Health Act
      • Listen to and act on your experiences
      • Involve the public and people who receive care
      • Work with other organisations and public groups

      View the rating for Gloucestershire Health and Care NHS Foundation Trust*.

      Click here for Easy Read information about the CQC

      *Gloucestershire Health and Care NHS Foundation Trust was formed in October 2019, following the merger of 2gether NHS Foundation Trust and Gloucestershire Care Services NHS Trust. The CQC rating displayed is for 2gether NHS Foundation Trust. The new trust will be inspected and given its own rating in due course.