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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Alexandra Wellbeing House

Who we are

The Alexandra Wellbeing House is located in Gloucester and is a partnership project between Swindon and Gloucestershire Mind and Gloucestershire Health and Care NHS Foundation Trust. The service was officially opened by the Countess of Wessex in July 2017. The Alexandra Wellbeing House offers a preventative approach for service users experiencing mild to moderate mental health challenges who may be at risk of mental health admission, crisis and/or relapse.

Where we are

The service is situated within the centre of Gloucester and is within walking distance of the City Centre. We accommodate up to five people at a time. Individuals are referred to as ‘guests’ to reflect the non-clinical and relaxing atmosphere of the service. Each guest is allocated their own private bedroom and there are also several communal areas and shared facilities such as, the living room, kitchen, crafts room, outdoor garden space and summer house.


96% of guests who completed a stay in 18/19 would either ‘extremely likely’ or ‘likely’ recommend The Alexandra Wellbeing House to their friends and family.

“It is such a lovely house to stay in – really homely.  It is clean, warm and inviting with a lovely outside space to relax in too.  I was encouraged to potter in the garden as I do at home which helped me relax.”


What we do

The Alexandra Wellbeing House provides a safe, therapeutic environment for adults experiencing mild to moderate mental health challenges who need up to two weeks support and advice from wellbeing support staff. The service is staffed Monday to Sunday during the day with an on-call system available during the night.

Guests stay overnight and access support for up to two weeks in a therapeutic environment, promoting recovery, resilience and wellbeing

The services aims are to:

  • Support guests to develop safety and support planning to help prevent further deterioration of mental health which may result in hospital admission.
  • Support guests who have been discharged from hospital so they can move back into the community (if they have their own secure accommodation arrangements following a stay with us).

The service also offers:

  • Time for reflection and space to think and time away from the causes of emotional, environmental and social problems.
  • Individual and person-centred support that focuses on specific outcomes via the Five Ways to Wellbeing Plan which includes personal safety and support planning.


The service offers a ground floor bedroom to those who have physical mobility issues. At present all bathrooms are on the first floor of the building, therefore it is a requirement that guests are able to use the stairs during their stay. The service is currently in the process of refurbishing the ground floor bathroom suite to enable greater access to those with physical mobility issues.


Referral criteria

The Alexandra Wellbeing House will accept referrals from any statutory services, i.e. GPs and Gloucestershire Health and Care NHS Foundation Trust healthcare professionals. Referrals from a non-statutory organisation has to have known the individual for at least 6 months before a referral can be made.

To access this service, a guest must be:

  • Aged 18 years or over.
  • Registered with a GP within the Gloucestershire Clinical Commissioning Group area.
  • Able to self-medicate and self-care.
  • Risk assessed to ensure The Alexandra Wellbeing House is a safe and suitable environment.

A guest will not be eligible for the service if they are:

  • Subject to the Mental Health Act, excluding Community Treatment Order (CTO) and Section 17 leave.
  • Assessed as being actively suicidal with plans to end their own life.
  • Diagnosed with an organic illness, such as dementia.
  • Homeless or of No Fixed Abode (NFA).

We do not accept self-referrals at present and would require a healthcare professional (i.e. GP, care coordinator, support worker etc) to complete the referral.

How to refer

The Alexandra Wellbeing House referral form can be found hereA current risk assessment (within the last month) for your service user is also required to be sent alongside the referral.

The completed forms can be sent via email to: sg.mind@nhs.net or posted via the address:

The Alexandra Wellbeing House
29-31 Alexandra Road

Swindon and Gloucestershire Mind will contact the referrer and the person being referred within 4 working days with the outcome of the referral. If an assessment is offered it must take place within 14 calendar days of receiving the referral and it is requested that a healthcare professional attend the assessment with the person being referred. If this is not possible, the person being referred can be accompanied by a family member or friend for supported if needed.

A decision will be made no more than 2 working days after the assessment has been completed. The guest and referrer will be notified of the outcome.

Contact details

The Alexandra Wellbeing House
29-31 Alexandra Road

Telephone: 01452 245338

Senior Lead, Gloucester: Ieuan Edwards

Enquiries: alexwellbeing@sgmind.org.uk

Operational Policy