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Covid 19 Information

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Alexandra Wellbeing House

Alexandra Wellbeing House

Who we are

The Alexandra Wellbeing House is located in Gloucester and is a partnership project between Swindon and Gloucestershire Mind and Gloucestershire Health and Care NHS Foundation Trust. The service was officially opened by the Countess of Wessex in July 2017. The Alexandra Wellbeing House offers a preventative approach for service users experiencing mild to moderate mental health challenges who may be at risk of mental health admission, crisis and/or relapse.

Where we are

The service is situated within the centre of Gloucester and is within walking distance of the City Centre. We accommodate up to five people at a time. Individuals are referred to as ‘guests’ to reflect the non-clinical and relaxing atmosphere of the service. Each guest is allocated their own private bedroom and there are also several communal areas and shared facilities such as, the living room, kitchen, crafts room, outdoor garden space and summer house.


96% of guests who completed a stay in 18/19 would either ‘extremely likely’ or ‘likely’ recommend The Alexandra Wellbeing House to their friends and family.

“It is such a lovely house to stay in – really homely.  It is clean, warm and inviting with a lovely outside space to relax in too.  I was encouraged to potter in the garden as I do at home which helped me relax.”


Covid-19 (Coronavirus) Update

Alexandra Wellbeing House will be temporarily closed until further notice for overnight guest stays. We are still accepting referrals for when we re-open. As an alternative, we are now providing a phased return to our face to face support via our Day Guest Service provision as well as wellbeing support via telephone.

Please see our leaflet, A Guide to Services in Gloucestershire.

Day Guests (Face to Face Support)

  • A safe and therapeutic environment, promoting recovery, resilience and wellbeing at Alexandra Wellbeing House
  • Weekly 1:1 face to face safety and support planning via the Five Ways to Wellbeing Model
  • Multiagency working and signposting for additional support from specialist services if required

Please see our leaflet, A Guide to Day Guests at Alexandra Wellbeing House.

Telephone Wellbeing Support

Telephone Wellbeing Support will provide:

  • Weekly Telephone Call with the Gloucestershire Wellbeing Team
  • Safety and Support Planning via Five Ways to Wellbeing Model
  • Multiagency working and signposting for additional support from specialist services if required

How do I make a referral?

If a patient is interested in any of our services, a referral is required to be completed. The team will respond to your referral with 4 working days to provide an outcome on the referral made.

  • Assessments will take place via telephone with the person being referred.

If you can think of anyone who would be interested in this service, the referral form can be found here.

Referral Criteria:

Alexandra Wellbeing House will accept referrals from any support services, e.g. GP’s, Gloucestershire Health and Care NHS Foundation Trust teams and third sector organisations.

To access either service, a client must be:

  • Aged 18+
  • Registered with a GP within the Gloucestershire.
  • Able to take your own medication and self-care independently.
  • Complete an assessment to ensure that the service is appropriate for your support requirements.

A client will not be eligible for the service if a client is:

  • Subject to the Mental Health Act, excluding Community Treatment Order (CTO) and Section 17 leave.
  • Assessed as being actively suicidal with plans to end their own life.
  • Diagnosed with an organic illness, such as dementia or Alzheimer’s.
  • Homeless or of No Fixed Abode (NFA).

We are unable to accept self-referrals at present and would require a key worker (i.e. GP, care coordinator, support worker etc.) to complete the referral.

To help understand our referral criteria further, please see our ‘A Guide to Mental Health Crisis Concordat’ leaflet.

If you would like further information, please contact alexwellbeing@sgmind.org.uk or Services Manager, Gloucestershire ieuanedwards@sgmind.org.uk

Contact details

The Alexandra Wellbeing House
29-31 Alexandra Road

Telephone: 01452 245338

Services Manager, Gloucestershire: Ieuan Edwards

Enquiries: alexwellbeing@sgmind.org.uk

Operational Policy