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Staff from ²gether NHS Foundation Trust (²gether) were joined by service users, carers and representatives from local organisations to help launch Gloucestershire’s first NHS Mental Health Service User Charter on World Mental Health Day (10 October).

The Charter was developed by service users, representative organisations and ²gether staff. It is a pledge to how everyone will work together and the standard of service people can expect.

²gether’s mental health team and GUIDE & PALs staff were also on hand to offer information and suggestions on how to improve emotional wellbeing. They also gave advice on how to access appropriate, local mental health services.

Jo Denny from ²gether said: “It was wonderful that so many new and existing friends joined us at the launch of the Charter – it is a testimony to so many people’s knowledge and expertise.

“We are committed to improving and sustaining high quality of care and customer service. The Charter is based on current practice and is one more way we can help demonstrate and promote our commitment to quality care and a positive patient experience.”

At the same time as the official launch, staff across the trust signed a copy of the Charter for display in their work areas. ²gether’s Trust Board signed the Charter when they last met to discuss trust business.

Angelo Viola, a service user representative who worked on developing the Charter said: “The Charter helps inform service users what to expect and what is going to happen when they receive trust services. It will provide additional reassurance.”

To view the charter, please click here.