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Covid 19 Information

Please visit www.ghc.nhs.uk/coronavirus/



Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams. The teams work with those aged from 11 upwards.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

Mental health services in Herefordshire are now provided by Worcestershire Health and Care NHS Trust. 

Visit their website to find out where to get help – www.hacw.nhs.uk/urgent-help

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The Care Quality Commission has today published its report detailing the findings of the Comprehensive Inspection of our services, which took place in late October last year.

We have been rated as 'good' overall.

The report is made up of 10 specific service reports and an overall summary report. The table below details the rating that the CQC has given each of these 10 service areas across each of the five domains.

  Safe Effective Caring Responsive Well-led Overall
Acute wards for adults of working age and psychiatric intensive care units (PICUs) Outstanding Good Good Good Outstanding Outstanding
Long stay/rehabilitation mental health wards for working age adults Requires improvement Good Good Good Good Good
Forensic inpatient/secure wards Good Good Good Good Good Good
Child and adolescent mental health wards Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable
Wards for older people with mental health problems Requires improvement Good Good Good Good Good
Wards for people with a learning disability or autism Requires improvement Requires improvement Good Requires improvement Requires improvement Requires improvement
Community based mental health services for adults of working age Requires improvement Good Good Good Good Good
Mental health crisis services and health based places of safety Good Good Outstanding Outstanding Good Outstanding
Specialist community mental health services for children and young people Good Good Good Good Good Good
Community based mental health services for older people Good Requires improvement Good Good Requires improvement Requires improvement
Community mental health services for people with a learning disability or autism Good Good Good Good Requires improvement Good
Overall Requires improvement Good Good Good Good Good


As you can see, whilst we have been rated as 'good' overall, we have two service areas that have been rated as 'outstanding' and two service areas which have been rated as 'requires improvement'.

Our Chief Executive Shaun Clee said: "The Care Quality Commission has provided us with a fresh perspective on our services, and we welcome publication of this report.

"We are pleased to note the many examples of good practice and comments on the quality of care we are providing. We are able to deliver this level of service due to our talented, skilled, committed and caring staff as well as the collaboration and support of our commissioners and partners.

"We have learnt a lot through the inspection process and have either already put in place or are in the process of putting in place the improvements the inspectors have recommended.

"While the report provides a great deal of assurance, we will continue to look for ways in which we can further improve our services.

"Early access to treatment is extremely important in successfully alleviating the distress caused by mental illness. We hope this report provides reassurance to anyone in Gloucestershire and Herefordshire who needs our treatment for themselves or their loved ones and encourages them to seek support if required. One in four people will experience a mental health problem at any given time, and it’s important to speak up and seek help when needed."

To read the report in full, click here.