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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The Care Quality Commission has today published its report detailing the findings of the Comprehensive Inspection of our services, which took place in late October last year.

We have been rated as 'good' overall.

The report is made up of 10 specific service reports and an overall summary report. The table below details the rating that the CQC has given each of these 10 service areas across each of the five domains.

Acute wards for adults of working age and psychiatric intensive care units (PICUs)OutstandingGoodGoodGoodOutstandingOutstanding
Long stay/rehabilitation mental health wards for working age adultsRequires improvementGoodGoodGoodGoodGood
Forensic inpatient/secure wardsGoodGoodGoodGoodGoodGood
Child and adolescent mental health wardsNot applicableNot applicableNot applicableNot applicableNot applicableNot applicable
Wards for older people with mental health problemsRequires improvementGoodGoodGoodGoodGood
Wards for people with a learning disability or autismRequires improvementRequires improvementGoodRequires improvementRequires improvementRequires improvement
Community based mental health services for adults of working ageRequires improvementGoodGoodGoodGoodGood
Mental health crisis services and health based places of safetyGoodGoodOutstandingOutstandingGoodOutstanding
Specialist community mental health services for children and young peopleGoodGoodGoodGoodGoodGood
Community based mental health services for older peopleGoodRequires improvementGoodGoodRequires improvementRequires improvement
Community mental health services for people with a learning disability or autismGoodGoodGoodGoodRequires improvementGood
OverallRequires improvementGoodGoodGoodGoodGood


As you can see, whilst we have been rated as 'good' overall, we have two service areas that have been rated as 'outstanding' and two service areas which have been rated as 'requires improvement'.

Our Chief Executive Shaun Clee said: "The Care Quality Commission has provided us with a fresh perspective on our services, and we welcome publication of this report.

"We are pleased to note the many examples of good practice and comments on the quality of care we are providing. We are able to deliver this level of service due to our talented, skilled, committed and caring staff as well as the collaboration and support of our commissioners and partners.

"We have learnt a lot through the inspection process and have either already put in place or are in the process of putting in place the improvements the inspectors have recommended.

"While the report provides a great deal of assurance, we will continue to look for ways in which we can further improve our services.

"Early access to treatment is extremely important in successfully alleviating the distress caused by mental illness. We hope this report provides reassurance to anyone in Gloucestershire and Herefordshire who needs our treatment for themselves or their loved ones and encourages them to seek support if required. One in four people will experience a mental health problem at any given time, and it’s important to speak up and seek help when needed."

To read the report in full, click here.