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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

On World Mental Health Day, the World Federation for Mental Health invites us to talk about mental health, wear a green ribbon, and increase our awareness of certain issues. This year on October 10th, one of the 6 themes relating to ‘Young People in a Changing World’ is the issue of young people (aged 14-28) and suicide.

We are, as a society, generally getting better at talking about mental health and suicide, but it can sometimes feel like we (including the media) are missing one of the key points when discussing this heart-breaking topic. It is this.

A large proportion (40%) of young people (students, teenagers and children) who die by suicide every year are not known to any health or counselling services, have not asked anyone for help and have not felt able to talk about their worries. In students, only 12% were seeing counselling services.

Therefore, as a society we need to tackle the barriers that are stopping people from asking for support, that leave them feeling isolated and trapped, and make them feel terrified of letting down their families and the people they love.

In the UK we know that young people tend to choose suicide when they have suffered a combination of stresses, it is rarely in response to one terrible event (as it is more common in older life, such as divorce, or bereavement), but the final straw for a young person can often be what we might usually consider to be quite ‘small’, such as a single poor mark at school, an unpleasant text from a friend, or the breakdown of a short lived relationship.

It is important, therefore, that those of us caring for or working with young people take the time to listen, and never to be dismissive of such events, as they may be all that it takes for that person to feel that life is just too hard to keep going on with.

The belief that people (including professionals)  might not take them seriously, or keep their concerns confidential is one of the reasons young people often don’t seek help. Other reasons include fear of stigma from others, or perhaps they stigmatise themselves (and are critical of themselves for feeling this way). They may have had a poor previous experience of seeking support (an unsympathetic GP, A&E nurse or CAMHS team), or hope that the problems will go away on their own, so they suffer in silence. Many believe that treatment and help is not needed, or think that they don’t have time to get help.

There are therefore many reasons for young people not seeking help when anxious, depressed or having suicidal thoughts, and the more we are aware of these, and the more we talk about these openly, the sooner we will be able to reach out to them, and offer them the compassion and hope that they need.

On this World Mental Health Day, take the time to really listen to a young person, and talk to them about their worries. It may be the small step that makes a lifesaving difference.

You can find out more about 2gether’s Children and Young People Services here.