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sHelp in a Crisis

 

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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.

selfharm

Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Our Approach to Quality

The people who use our services, and their carers and families, are at the heart of our quality strategy.

By listening to the communities we serve and understanding their experiences, we can provide a quality service involving them in their care in the ways they want.

Our stated purpose as an organisation is ‘To Make Life Better’. This is fully expressed in our commitment to develop the highest quality services that make genuine and meaningful differences to all those who use our services.

In England, an NHS Outcomes Framework has been developed and is made up of national outcome goals that measure overall quality in the NHS. Indicators in the NHS Outcomes Framework are grouped around five domains, which set out the high-level national outcomes that the NHS should be aiming to improve.

 

  1. Preventing people from dying prematurely;
  2. Enhancing quality of life for people with long-term conditions;
  3. Helping people to recover from episodes of ill health or following injury;
  4. Ensuring that people have a positive experience of care; and
  5. Treating and caring for people in a safe environment; and protecting them from avoidable harm.

Service User Experience

You can view our latest CQC patient survey results here.

We are compliant with the National requirements for Mixed Sex Accommodation. Patient-Led Assessments of care Environment (PLACE) take place every year and are now led by local Healthwatch teams.

Safety

We have a strong focus upon reducing harm and keeping those who use our services safe. The following links provide more information:

Overall quality

Information on the overall quality of our services is provided below:

CQUINs

The national contractual use of CQUINs is to support the essential focus upon quality improvement in the provision of services and incentivise through specific quality payments.

A proportion of ²gether NHS Foundation Trust’s income each year is conditional on achieving quality improvement and innovation goals agreed between ²gether NHS Foundation Trust and Gloucestershire Clinical Commissioning Group, Herefordshire Clinical Commissioning Group and NHS South West Specialised Commissioning Group (for the provision of low secure mental health NHS services) and any person or body they entered into a contract, agreement or arrangement with for the provision of relevant health services, through the Commissioning for Quality and Innovation payment framework.

Ward Staffing

Find guidance from the NHS National Quality Board on staffing levels here.

Safe Staffing Levels

We publish our planned staffing numbers against what actually occurs each month.  You can view these here.

 

Accessibility