Search for a condition, service or location
Translate this page



Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Infection Control

All colleagues at the Trust have a responsibility for maintaining a clean, hygienic and tidy environment in which patients are cared for.

With thousands of patients and visitors walking through the doors of our healthcare services each year, you can help too.

It is simple personal hygiene that can really make a difference.

Hand washing is the single most important measure we can all take to prevent the spread of infection in our hospitals.

If you are visiting our community hospitals or someone who is unwell in the community, please wash your hands using soap and water or use the hand sanitising gel available from the wall dispensers in all our premises.

We also ask you, in order to protect our patients from the risk of cross infection, that if you have a friend or relative in one of our hospitals and have been recently unwell with diarrhoea and or vomiting, that you refrain from visiting until at least 48 hours or 2 days after your symptoms have ended.

Contact us

For cleanliness issues, please speak to a team member who will then arrange for cleaning and decontamination to take place as soon as possible.

If there is something that you are concerned about or you require more information on any infection or how we are controlling infections, contact the infection prevention and control team on 0300 422 6166. 

Our office hours are from 8.30am to 4.30pm Monday to Friday.

What is MRSA?

MRSA is a common name for the bacteria (germ) Methicillin-resistant Staphylococcus aureus. In line with Department of Health recommendations, our Trust undertakes MRSA screening for all those admitted either as a planned admission or as an emergency.

What is Clostridium difficile?

Clostridium difficile, also known as C. diff, is an antibiotic associated diarrhoeal illness.

A Guide to Clostridium difficile – Department of Health