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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Care Home Support

We provide a education and training to care home staff across Gloucestershire to enable care assistants, cooks, activity coordinators and nurses to provide the best possible care and quality of life to individual residents.

The Care Home Support Team is a multi-disciplinary team, currently made up of general nurses, mental health nurses, a dietician and occupational therapist, and with support from pharmacists and pharmacy technicians.

The care home support team is jointly funded by Health and Social Care working in collaboration with the Gloucestershire County Council Quality Review Team. We also work closely with Gloucestershire Care Providers Association, the Care Quality Commission and Continuing Health Care as well as other organisations and departments.

Contact us

Call 0300 421 8293
Email CHST@ghc.nhs.uk


There are three main aims to the service we provide:


The training we provide covers a range of subjects including falls awareness, MUST, accountability and documentation, dignity in care and recognising the sick and deteriorating resident.

The training can include reflective discussions, team workshops and one to one training and takes into account best practice reflecting changes in regulation, national and local health and social care policies. This training is usually delivered at the care home itself.

We also hold CPD events throughout the year and have included such subjects as tissue viability, nutrition and end of life care. These whole day events are great opportunities for care homes to network and gain knowledge of current evidence based practice.


Working with the Onward Care Team (OCT)

The Care Home Support Team RGNs support the Onward Care Team (OCT) to strengthen specific aspects of the ‘discharge planning process’.

We strive towards strengthening the channels of communication and working relationships between OCT and care homes and, where appropriate, resolve difficulties which impact on the timely discharge of residents from the hospital back to the care home.

If a care home manager has any concerns about the discharge process, we welcome any comments, which we can feed back or escalate to the relevant person or parties.

Safeguarding and Performance Support

For some homes there are times when they may require some additional support. Our team works with all members of staff in order to encourage, educate and support them through the changes they need to make, to improve care for residents.

Each care home is individual, so each interaction is unique to that home. After initial contact is made, there will be an honest and open discussion about how we can support your home.

Our team aims to be supportive, honest and above all, transparent in our interactions with you.

We may sometimes be required to work alongside the safeguarding team to undertake some root cause analysis. This is an integral part of safeguarding and performance and is a structured process which is used to analyse information and also to review systems and processes.

In the event that a care home is required to formulate an action plan in response to a monitoring visit by the Care Quality Commission (CQC) or Gloucestershire County Council Quality Review Team, the Care Home Support Team can provide support/education to assist with meeting the requirements of the action plan.

The other aspects of supporting safeguarding and performance includes a multi-disciplinary team approach (MDT) to the support and education of care home staff sharing best practice and promoting safe effective care.