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Covid 19 Information

Please visit www.ghc.nhs.uk/coronavirus/

Care Home Support

We provide education and training to care home staff across Gloucestershire to enable care assistants, cooks, activity coordinators and nurses to provide the best possible care and quality of life to individual residents.

The Care Home Support Team is a multi-disciplinary team, currently made up of general nurses, mental health nurses, a dietician and occupational therapist, and with support from pharmacists and pharmacy technicians.

The care home support team is jointly funded by Health and Social Care working in collaboration with the Gloucestershire County Council Quality Review Team. We also work closely with Gloucestershire Care Providers Association, the Care Quality Commission and Continuing Health Care as well as other organisations and departments.

Contact us

Call 0300 421 8293
Email CHST@ghc.nhs.uk
For referrals to the mental health care home support team, please call the contact centre on 0800 0151499.


There are three main aims to the service we provide:


The training we provide covers a range of subjects including falls awareness, MUST, accountability and documentation, dignity in care and recognising the sick and deteriorating resident.

The training can include reflective discussions, team workshops and one to one training and takes into account best practice reflecting changes in regulation, national and local health and social care policies. This training is usually delivered at the care home itself.

We also hold CPD events throughout the year and have included such subjects as tissue viability, nutrition and end of life care. These whole day events are great opportunities for care homes to network and gain knowledge of current evidence based practice.


Working with the Onward Care Team (OCT)

The Care Home Support Team RGNs support the Onward Care Team (OCT) to strengthen specific aspects of the ‘discharge planning process’.

We strive towards strengthening the channels of communication and working relationships between OCT and care homes and, where appropriate, resolve difficulties which impact on the timely discharge of residents from the hospital back to the care home.

If a care home manager has any concerns about the discharge process, we welcome any comments, which we can feed back or escalate to the relevant person or parties.

Safeguarding and Performance Support

For some homes there are times when they may require some additional support. Our team works with all members of staff in order to encourage, educate and support them through the changes they need to make, to improve care for residents.

Each care home is individual, so each interaction is unique to that home. After initial contact is made, there will be an honest and open discussion about how we can support your home.

Our team aims to be supportive, honest and above all, transparent in our interactions with you.

We may sometimes be required to work alongside the safeguarding team to undertake some root cause analysis. This is an integral part of safeguarding and performance and is a structured process which is used to analyse information and also to review systems and processes.

In the event that a care home is required to formulate an action plan in response to a monitoring visit by the Care Quality Commission (CQC) or Gloucestershire County Council Quality Review Team, the Care Home Support Team can provide support/education to assist with meeting the requirements of the action plan.

The other aspects of supporting safeguarding and performance includes a multi-disciplinary team approach (MDT) to the support and education of care home staff sharing best practice and promoting safe effective care.