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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Children in Care Health Service

Our nurses are all registered nurses as well as qualified health visitors or school nurses who have also had additional training around the needs of children in care

Our aim is to promote and look after the health of children in care. We do this by:

  • ensuring that high quality health assessments are offered to young people in care.
  • ensuring that adults working with these young people are trained and supported in health needs
  • ensuring that health professionals are equipped to deal with identifying and providing for their health needs.

We are also available for advice as requested from any service/individual as well as providing support to social care teams. We work closely with social care and the looked after children’s services including foster care services, within the local authority.

Anyone involved in supporting children in care can contact us, including health professionals, social workers, foster carers and public health nurses.

Contact us

01452 895245

Monday to Friday 8.30am – 5pm

Contacting the team

Team Administrators

Jacki Place, Becky Shaw and Emma Bond can be contacted on 0300 4218164 or 0300 421 8096.

The admin team may be able to help you with queries about health assessments for children in care. They are usually available from 9am – 4pm.


Available 9am – 5pm

  • Liz Bennett – Named Nurse for Children in care  – 0300 4218742
  • Pam Dickerson (Mondays only)
  • Holly Dowsing
  • Sarah Jones – 01452 895245
  • Clare Varricchione
  • Lorna Griffiths – 0300 4218958

Please note that the nursing team may not always be available to answer the telephone, please leave a message and someone will get back to you.

Locations for this service