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sHelp in a Crisis

 

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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. 

PLEASE NOTE: 9/1/20 12:30pm – We are currently experiencing issues with accessing answerphone messages. We will update when the issue has been resolved.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.

selfharm

Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Children’s Complex Care Team

The Gloucestershire children’s complex care team delivers home-based specialist care and support to children who have been diagnosed with a life-limiting or life-threatening condition and are not expected to reach adulthood.

We are is a countywide specialist service for children and young people aged up to 18, who have a designated consultant community paediatrician managing their ongoing care.

Once an agreement for a care package has been made, the team will provide specialist care. The care will be delivered by a team of nurses and skilled carers. Care packages may include overnight care. The team provides transitional care into adult services.

Contact us

Springbank Community Resource Centre
Springbank Way
Cheltenham
GL51 0LG

Telephone: 0300 4218299

Referral information

All children need to be referred to the children’s community nursing team. A referral form is available.

Where you will be seen

The children’s complex care team work countywide and care will primarily be delivered in your own home.

How to cancel or change an appointment

If you need to reschedule an appointment, please contact the team on 0300 421 8299 as soon as possible, so that this appointment can be offered to someone else.

Hours of Service

The service provided is dependant on the child’s assessed need.

Office hours are 9am to 5pm, Monday-Friday.

Useful links

Locations for this service

E

Springbank Resource Centre


Accessibility