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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Crisis Resolution and Home Treatment Team (CRHTT)


Our Crisis Resolution Home and Treatment Teams (CRHTTs) are an integral part of the Mental Health Acute Response Service (MHARS) and offer advice and support when you feel you require an increased level of care due to your mental health or due to emotional and psychological distress. The team work with those aged from 11 upwards.

What is a crisis?

A crisis is when your mental health deteriorates and you find your usual coping strategies not working. At this point in time you may require signposting to other services that can help you or you may require extra care and support via home based treatment.

What is home based treatment?

Home based treatment enables the team to visit for a period of between 6 – 8 weeks if clinically indicated. The team can initially visit on a daily basis with visits being reduced according to clinical need. Our service can be contacted 24 hours a day seven days a week. If we are unable to take your call, we will return your call within an hour and carry out an assessment within 4 hours if clinically indicated.

We can help talk through any problems you have and support you with any treatment that has been prescribed. Members of the team can also help you with any activities you may have difficulty with, such as getting to appointments or jobs in your home or social engagement.

How does home based treatment work?

You can call the team directly if you feel you are unwell and require extra support. Alternatively your GP or care coordinator can also contact us if they have concerns. A senior clinician will then contact you directly to discuss your concerns and may signpost you to other relevant services or arrange to come and visit you in your own home or alternative venue. This can be with your care coordinator, family member or friend if you choose to have them present. A plan of care will be agreed and reviewed regularly throughout your time with us.

Who will look after me?

Our teams consist of several members of staff including nurses, social workers, occupational therapists, support workers and psychiatrists.
You will have contact with a number of team members during our involvement as our service available seven days a week with staff working shifts.

While you are in our care

While you are in our care we are able to:

  • closely monitor your mental health
  • if appropriate offer support, education and advice to yourself and your family/carer
  • give practical support and assistance with daily activities
  • assist with your medication management
  • help you adopt effective coping strategies and complete a Personal Safety Plan with you.

Once you start to feel better the frequency of our visits will gradually reduce and you will either be referred to another team for ongoing care or discharged back to the care of your GP.

I am being admitted to hospital

If you continue to feel unwell we will work closely with the staff at Wotton Lawn Hospital or Charlton Lane Hospital to arrange a hospital admission. This will be in discussion with you and any significant others involved in supporting you. We also help you to return home as quickly as possible and if necessary support you on your discharge.