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Help in a crisis

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

Option 1 for Stroud and Cotswolds
Option 2 for Gloucester and Forest
Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.

selfharm

Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Falls Assessment and Education Service Referral Form

Patient details
Name*
Address*
Street Address Address Line 2 City County Post code
Telephone Number*
Date of Birth*
Gender*
NHS No
GP Name
GP Surgery name and address*
GP Telephone Number
Communication Requirements
Do you need any additional help with reading/listening/speaking?
Please detail help required
E.g. translator or a hearing loop
Falls History
Number of falls in the past 6 months? (this is to make sure you are contacted by the correct team)*
Please describe your last fall*
Where you were, what time of day, what happened? Please include details of any dizziness or light-headedness experienced, any loss of consciousness or injuries sustained
Your Mobility
Do you have any problems with balance?
Do you have difficulty getting up from a chair?
Do you have difficulty getting off the floor?
Do you use anything to help you walk?
If you do use anything to help you walk, please tell us what you use
Do you live alone?
Please tell us who you live with
Have you had previous input regarding falls? If so, when and by whom?
For example, home assessment by occupational therapist or Active Balance classes, etc.
Do you currently have any other services involved?
E.g. community nurses, frailty team, etc
Appointment Details
Please indicate which hospital you would like to attend for your appointment*
If you are unable to attend any of the hospital locations, please tell us why.
You will be contacted to discuss the referral. If you would prefer us to speak to someone else, please tell us who would be the best person to contact and their telephone number
Referrer details
Referrer name
Relationship to patient
Telephone number
Place of work
If a staff member is making the referral

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