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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Heart Failure Team

We are a countywide community specialist team which provides assessment for Gloucestershire residents who have suspected heart failure, providing heart scans called echocardiograms.

If the scan shows that a patient does have heart failure, they are given an appointment to be reviewed and assessed by a General Practitioner with a Special Interest (GPwSI) in heart failure and a heart failure specialist nurse who, with the patient, agree a treatment and management plan.

Our heart failure specialist nurse team also manages patients who have had a recent admission to hospital for heart failure.

Patients are referred into our service by their GP and we do not accept self-referrals. Please consult with your GP if you wish to access the service.

The specialist heart failure service sometimes makes use of Telehealth equipment to help service users manage their condition over the longer term. 

Contact us

Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park

Fax:  0300 421 1211

Patients and carers have access to a helpline, 9.00am – 4.30pm Monday to Friday.
Call 0300 421 1212 (select Option 1) between these hours.

Frequently asked questions

What is heart failure?

The term ‘heart failure’ is used to describe the signs and symptoms which can happen when the heart muscle is unable to pump as efficiently as it should.

How common is heart failure?

Heart failure is very common and although not curable there are many very effective treatments that are available to improve symptoms, improve quality of life and help people live longer.

What is an echocardiogram?

An echocardiogram or ‘echo’ is an ultrasound scan of your heart.  The machine will be able to show us pictures of your heart and how well it is pumping.

Useful links and information

British Heart Foundation

British Society for Heart Failure



Locations for this service