Search for a condition, service or location
Translate this page



Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Home Safety

Home safety is an important part of child health. We work closely with health visitors, children’s centres and other child health professionals to make sure that Gloucestershire’s under-fives are well protected from unnecessary accidents.

We provide a wide range of services designed to make your home as safe as possible for your child.

Our staff are trained to recognise potential dangers, and to give advice on measures to take to avoid serious accidents occurring. If there’s anything that we can do on the spot, we will. We can also offer advice on the right kind of safety equipment to use and if necessary we can provide and fit it for you. We send you a copy of our survey shortly after our visit.

Home safety visits are a proven way of reducing child accident rates and of preventing the pain, anguish and suffering caused by preventable accidents in the home.

Contact us

Quedgeley Clinic
St James

Telephone: 0300 421 6418
Email: home.safety@ghc.nhs.uk

Home Safety Check Scheme

The Gloucestershire Home Safety Check Scheme visits homes throughout Gloucestershire with children under 5 years old, to offer free, friendly advice on ways to minimise the risk of accidents in the home.

The team can identify any safety equipment which may be useful, they can also supply and fit the equipment.

A wide range of items including fire guards, stair gates and window locks are provided at low cost, and there is no charge for the fitting. The team also works with medical and social care professionals, charities and voluntary agencies to provide equipment free of charge to families in need.

Talks, displays and exhibitions

If you are organising a safety display or exhibition, or if you would like to talk to a group that you are involved with on our safety services, please get in touch. We are only to happy to help

Locations for this service