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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Learning Disabilities Intensive Support Service (LDISS)


The Learning Disability Intensive Support Service (LDISS) provides an all age specialist service for individuals with learning disabilities who have behaviours that can be described as challenging, and/or mental health needs that cannot be met in mainstream services.

This service aims to

  • increase the number of adults and children whose support is delivered in their homes and communities
  • Be proactive and preventative
  • improve quality of life and inclusion within society

The service works 365 days a year, with the potential to work 24 hours a day in order to accommodate the individual and their needs. Generally the service runs 8am-8pm seven days a week across Gloucestershire. 

LDISS enhances the existing services already provided by the Community Learning Disabilities Team and Children and Young Person Services (Learning Disabilities).

LDISS works as gatekeepers to admissions to our learning disability inpatient services and helps facilitates discharge. The team works closely with Gloucestershire County Council and Gloucestershire Clinical Commissioning Group commissioners prior to any admission to identify further resources required to help prevent any unnecessary admissions.

LDISS helps people to move back into Gloucestershire from out of county, which could include inpatient services, educational services or residential care.

Key people
  • Team manager
  • Specialist nurses
  • Social care staff
  • Community support staff
  • Occupational Therapist (OT)
  • Psychologist
  • Speech and Language Therapist (SLT)
  • Team secretary

Locations for this service