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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Learning Disability Inpatient Services


Berkeley House is for individuals with a diagnosis of learning disabilities, with behaviours that can be describe as challenging and/or mental health needs that require specialist input within a hospital setting

Berkeley House is designed for people to access for a short period while a specialist assessment is carried out and treatment plans put in place to allow the person to return to community living, either in their previous accommodation or new accommodation.

There are seven individual flats where service users have access to space that is not impacted by others. The service is modelled improving people quality of life outcomes and has Positive Behaviour Support (PBS) embedded within the support given.

The service works 365 days a year and is staffed 24 hours a day, with a qualified learning disability or mental health nurse on site at all times. Berkeley House encourages learning and encourages students to have experience of working with us.

Berkeley House works closely with the Learning Disability Intensive Support Service (LDISS) in an attempt to lessen the need for admissions to hospital and works closely with Commissioners and outside providers to facilitate safe discharge to new or existing providers and provide bespoke person centred training packages.

Referrals to the service can be made via Community Learning Disabilities Team (CLDT) and LDISS.

Berkeley House is a multi-disciplinary and multi-agency service which includes nursing, psychology, psychiatry, occupational therapy and speech and language therapy. Other forms of therapy can be sourced, such as art, music or physiotherapy, if the individual needs this.

Locations for this service