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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Macmillan Next Steps

Cancer Rehabilitation

Next Steps is an NHS specialist cancer rehabilitation service which supports anyone living in Gloucestershire who have been diagnosed with breast, colorectal, prostate or a haematological cancer.

You can refer into the service if you are 18 years or above and live in Gloucestershire and/or are registered with a GP practice within Gloucestershire.

Contact us

2nd Floor, Southgate Moorings
2 Kimbrose Way

Email nextsteps@ghc.nhs.uk
Telephone 0300 421 6586


What the service offers

Next Steps provides a number of services and courses aimed to help support those affected by the above.

Take Control is a 3 hour course that focuses on identifying key areas that most patients struggle with such as:

  • fatigue/feeling tired
  • worries and anxiety
  • relaxation and sleep activity
  • diet
  • looking to the future and goal setting.


HOPE - Helping Overcome Problems Effectively

This course goes more into detail about some of the topics in ‘Take Control’ and also:

  • Communication with friends, relatives and health professionals
  • Managing uncertainty and fear of recurrence
  • Body changes
  • Looking after yourself and looking forward
Recipe for Health

A four week programme about living a healthy life style through diet and exercise, targeting weight management The course is run by a specialist dietitian and a Macmillan therapies assistant practitioner.

Active Every Day

A physical programme which runs for one hour a week over six weeks. The course is led by cancer specialist physiotherapists and exercise specialists, who are trained to safely help you become, and stay, active.

1:1 clinic appointments

Appointments are available with our cancer specialists (dietitian, physiotherapist, personal trainer and fatigue management) to enhance recovery from the physical and psychological consequences of cancer.

Refer yourself

We’ll be in touch with you to arrange your appointment.

Watch the videos below for an introduction to the service, and discover patients’ stories about their experiences with Next Steps.

Locations for this service