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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week.

Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.


Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

The Maxwell Suite

The Maxwell Suite provides a place of safety for people detained by police under Section 136 of the Mental Health Act because they appear to be suffering from a mental disorder and need immediate care.

Before the Suite opened, the only designated places of safety in the county were police cells, which are far from suitable because the people being assessed have not committed a criminal offence.

Assistant Chief Constable Ivor Twydell, of Gloucestershire Constabulary, said: “While we have always done our best to ensure individuals we detain under Section 136 are treated with dignity and respect, we have known for a long time that police cells are no place for people who need more complex care and access to specialist mental health services.

“The Maxwell Suite will ensure such people are kept in safety while given access to the help they require, leaving our cells to be used to detain those suspects being dealt with through the criminal process.”

Individuals at the Suite receive a mental health assessment and are then either discharged, referred to community mental health services or admitted to a suitable facility within 24 hours.

What is a Section 136?

Provisions exist in the Mental Health Act for the police to detain people who appear to be suffering from a mental disorder and who are in immediate need of care or control in a public place. Under the Act, these people can be removed to a place of safety under Section 136 of the Mental Health Act to allow assessment by a registered medical practitioner and an approved mental health professional.

Locations for this service